+1
I have been with them since the beginning and really never had any
serious issues with them on response or response time.
On 02/21/2018 02:57 PM, Mathew Howard wrote:
The few times that I've needed support, I just posted the problem on
the Cambium forum... everytime I've done that, an actual engineer has
responded within a couple hours and then I just dealt with them
directly (I'm talking about actual hardware problems of firmware bugs
though... not just me doing something stupid). The only times that
I've used the normal support was for RMA's.
On Wed, Feb 21, 2018 at 2:24 PM, Ryan Ray <ryan...@gmail.com
<mailto:ryan...@gmail.com>> wrote:
I've also never really had issues. If you find you're not getting
the response you need out of tier 1 just ask to be escalated. I've
gone through RMA's, licensing issues, etc, always answered quickly
and with proper information.
If you're looking for help with epmp go look on the forums.
There's lots of info there, although poorly laid out (especially
all the pinned topics that are out of date, and hard to
differentiate between other topics)
On Wed, Feb 21, 2018 at 11:59 AM, Justin Wilson <li...@mtin.net
<mailto:li...@mtin.net>> wrote:
I have had very little issue with support, but like many other
companies these days, e-mail through
support.cambiumnetworks.com
<http://support.cambiumnetworks.com> web portal always gets
answered very quickly. Other companies prefer e-mail support
as well these days. I have filled out support tickets with
Cambium and received calls back within the hour. I try to put
as much relevant information to minimize the back and forth as
possible like Adam says.
Last issue I had was some licensing issues. Had a resolution
within an hour of filling out the request.
Justin Wilson
j...@mtin.net <mailto:j...@mtin.net>
www.mtin.net <http://www.mtin.net>
www.midwest-ix.com <http://www.midwest-ix.com>
On Feb 20, 2018, at 9:57 PM, Adam Moffett
<dmmoff...@gmail.com <mailto:dmmoff...@gmail.com>> wrote:
I've almost never needed them.
When I did call support one time, I had the same complaint as
you. I was advised by someone higher up the chain to open
the ticket online. That's essentially what the phone
answerer is doing, but they're transcribing your words and
may be mangling them. Fill out the online ticket request and
you can describe the issue in your own words and get some of
the dumb questions out of the way immediately.
------ Original Message ------
From: "Matt Hoppes" <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>
To: af@afmug.com <mailto:af@afmug.com>
Sent: 2/20/2018 7:31:42 PM
Subject: Re: [AFMUG] Cambium Support
Also. How do I get American support that can solve my issue
while on the phone? The few times I’ve called in someone
takes my info down and just opens a ticket.
On Feb 20, 2018, at 19:26, Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:
Why does Cambium Support suck so bad?
Why do they not have access to my cnMaestro account?
Every time I open a ticket I’m asked 10 questions that
could all be answered if the tech had access to my
cnMaestro cloud account.
What firmware version? How is it configured? Etc etc.
Instead of getting solutions when I open a ticket I get
question after question back.
I’ve had nothing but issues since embarking on my Cambium
adventures a month ago.
Latest issue is a cnPilot device that was connected and
working fine for several weeks, now it shows connected and
stats but won’t let me change the SSID from the cloud.
--
