Geek squad figure that out with settings? I think you're giving them too much credit...
On Wednesday, February 28, 2018, Robert <i...@avantwireless.com> wrote: > I would let the customer know that in order to determine if he should be > paid by you for the Geek service call that he needs to let you do a test to > see if it is the MTU settings in the VPN and PPOE. If it turns out that > it is fixable via settings in the VPN software, then the customer should > tell the Geek squad that they should not charge and it's not your problem. > Geek squad should have figured it out with settings. Then if it's not > that pay for Geek squad. You get to learn something for your expense. > But be sure and specify that this is a one time deal... > > Robert > > On 2/28/18 8:42 AM, Carl Peterson wrote: > >> Was it working, then something changed and it stopped working. >> >> or >> >> Was it never working. >> >> If the latter I'd say not a chance of reimbursement. They should be >> super happy that their provider came up with a solution for them that fast >> to work around what is most likely their faulty VPN setup. >> >> >> >> On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <p...@paulstewart.org >> <mailto:p...@paulstewart.org>> wrote: >> >> Unless you specifically recommended he contact Geek Squad then I’d >> suggest you are not morally responsible…. Just my two cents worth… >> ____ >> >> __ __ >> >> *From: *Af <af-boun...@afmug.com <mailto:af-boun...@afmug.com>> on >> behalf of <ch...@wbmfg.com <mailto:ch...@wbmfg.com>> >> *Reply-To: *<af@afmug.com <mailto:af@afmug.com>> >> *Date: *Wednesday, February 28, 2018 at 11:02 AM >> >> >> *To: *<af@afmug.com <mailto:af@afmug.com>> >> *Subject: *Re: [AFMUG] OT VPN over PPPOE____ >> >> __ __ >> >> We are not sure as we don’t want to experiment on him now. ____ >> >> ____ >> >> Just trying to determine if we feel we have a moral duty to >> reimburse him for his geek squad expenses. ____ >> >> If his VPN is not robust enough for PPPOE, I don’t feel much >> compulsion.____ >> >> But if this is common problem and we should have known it, then that >> is a different kettle of kittens. ____ >> >> ____ >> >> *From:*Donnie McCorkle ____ >> >> *Sent:*Wednesday, February 28, 2018 8:12 AM____ >> >> *To:*af@afmug.com <mailto:af@afmug.com> ____ >> >> *Subject:*Re: [AFMUG] OT VPN over PPPOE____ >> >> ____ >> >> Was his MTU a factor? He would manually have to set it on the >> router behind the PPPoE connection.____ >> >> The limitation would have evaporated when converted to DHCP.____ >> >> ____ >> >> ____ >> >> *From:*Af [mailto:af-boun...@afmug.com >> <mailto:af-boun...@afmug.com>] *On Behalf Of *Jaime Solorza >> *Sent:* Tuesday, February 27, 2018 8:44 PM >> *To:* Animal Farm <af@afmug.com <mailto:af@afmug.com>> >> *Subject:* Re: [AFMUG] OT VPN over PPPOE____ >> >> ____ >> >> Yeah Chuck, we went back and forth with Time Warner getting them to >> open ports on router for cameras...upgraded NVR and used vendor >> platform access to finally give manager remote access and monitoring >> to camp cameras. ____ >> >> Jaime Solorza____ >> >> ____ >> >> On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com >> <mailto:lewis.berg...@gmail.com>> wrote:____ >> >> I think I would tell him to did off. Try getting a credit from >> quest, att, Verizon, etc. Of course I have had some drinks____ >> >> On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com >> <mailto:ch...@wbmfg.com>> wrote:____ >> >> Had a customer that works from home. Could not make his VPN >> work. ____ >> >> We thought perhaps it was a port issue. Opened the ports on >> the Smart RG. No good.____ >> >> ____ >> >> He spend $150 over the weekend on a geek squad type of >> service and they pointed their finger at us. ____ >> >> ____ >> >> So, just because we haven’t tried it, we switched him to >> DHCP and it started working.____ >> >> We are in the process of converting everyone to DHCP.____ >> >> ____ >> >> He wants a credit in the amount of the money he paid the >> geek squad. ____ >> >> ____ >> >> Wonder if it was truly our fault. Still don’t know why it >> started working or what the problem was. ____ >> >> ------------------------------------------------------------ >> ------------ >> >> >> Spam<https://emailfilteringservice.net/canit/b.php?c=s&i= >> 09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> >> Phish/Fraud<https://emailfilteringservice.net/canit/b.php?c= >> p&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> >> Not >> spam<https://emailfilteringservice.net/canit/b.php?c=n&i= >> 09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> >> Forget previous >> vote<https://emailfilteringservice.net/canit/b.php?c=f&i= >> 09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227>____ >> >> >> >> >> -- >> >> Carl Peterson >> >> *PORT NETWORKS* >> >> 401 E Pratt St, Ste 2553 >> >> Baltimore, MD 21202 >> >> (410) 637-3707 >> >>
