we don't have buttons... ----- Original Message ----- From: Matt Hoppes To: af@afmug.com ; Leroy Koglin Sent: Friday, April 27, 2018 3:01 PM Subject: Re: [AFMUG] After Hours Tech Support
Not arguing... asking.... How do you handle the customers that just mash buttons? I just walked to take trash out of the office and the phone rings "Tech Support", I answer it and it's someone wanting to get service. I have no idea why he chose Support. Maybe he just thought he could get some technical questions answered there better, maybe no one picked up the sales line. These are the issues (amongst a few others) that keep me from ever outsourcing. I don't want a customer to have to be transferred to be helped, and I don't want to pay the per call fee to someone like SP or GTC for a billing or sales call. On 4/27/18 3:58 PM, Leroy Koglin wrote: > If you want to outsource calls we are very happy with ServerPlus. Any > escalations are handled by our techs. After hours and weekends are > on-call schedules for our techs. We pay an on-call stipend for them to > be available plus their hourly rate for any work performed. We use our > same tech's that work during the week so weekend working from home > usually gets them a little overtime. > > Leroy > > > > > On 4/25/2018 7:39 PM, Matt wrote: >> How or what do you pay an employee to either answer phone calls or >> return voicemails after hours or on weekends? >> >
