but they're doing advertising like it should be done. always keep the brand "out there, in your face" that gets them business...
----- Original Message ----- From: Matt Hoppes To: [email protected] Sent: Friday, April 27, 2018 5:50 PM Subject: Re: [AFMUG] After Hours Tech Support And that’s why we are lean and they aren’t. Xfinity just put a huge show room in near us. Really? How about kill the show room, stop with the ads all over the place and just run a reasonably priced network. On Apr 27, 2018, at 18:28, Mike Hammett <[email protected]> wrote: *yawn* Ask Comcast, AT&T, or Verizon what their cost of acquisition is. It's probably at least that per customer. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ---------------------------------------------------------------------------- From: "Matt Hoppes" <[email protected]> To: [email protected] Sent: Friday, April 27, 2018 5:27:04 PM Subject: Re: [AFMUG] After Hours Tech Support Multiply that over 40 installs a month and that’s $280 at that rate. We run a very very lean very well oiled ship. On Apr 27, 2018, at 18:25, Mike Hammett <[email protected]> wrote: Leave it to Matt to complain about a $7 cost of acquisition. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP -------------------------------------------------------------------------- From: "Matt Hoppes" <[email protected]> To: [email protected] Sent: Friday, April 27, 2018 5:23:56 PM Subject: Re: [AFMUG] After Hours Tech Support Except it’s a $0 cost of acquisition when done in house. The phone person was already there and can be doing other things while talking to the customer. And I’ve yet to have out of house have the same quality as in house. On Apr 27, 2018, at 17:44, Mike Hammett <[email protected]> wrote: I get single digits and all of my calls 24/7 go to SP. Darin gets one a month. Someone needs to stop putting Matt's number on bathroom stalls or Matt needs to be happy people are calling to order service. A $7 (his number) cost of acquisition is great. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ------------------------------------------------------------------------ From: "Seth Mattinen" <[email protected]> To: [email protected] Sent: Friday, April 27, 2018 4:42:51 PM Subject: Re: [AFMUG] After Hours Tech Support On 4/27/18 14:41, Mike Hammett wrote: > Then I wouldn't worry about it. I think he's saying adding all the non-legit calls would exceed the monthly minimum and he doesn't want to pay for those?
