In a bid to improve banking facilities for senior citizens and differently-abled persons, the Reserve Bank has decided to instruct banks to put in place explicit mechanisms for meeting the needs of such persons so that they do not feel marginalised. In the monetary policy statement, the RBI said, “It has been reported that banks are discouraging or turning away senior citizens and differently-abled persons from availing banking facilities in branches. Notwithstanding the need to push digital transactions and use of ATMs, it is imperative to be sensitive to the requirements of senior citizens and differently-abled persons. It has, therefore, been decided to instruct banks to put in place explicit mechanisms for meeting the needs of such persons so that they do not feel marginalised. “Ombudsmen will also be advised to pay heed to complaints in this context. Necessary instructions in this regard will be issued by end-October 2017,” it said.
http://www.financialexpress.com/money/rbi-monetary-policy- good-news-for-senior-citizens-differently-abled-as-banks- ordered-to-improve-facilities/882239/
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