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------- Additional comments from sbis...@openoffice.org Tue Dec 16 04:55:39 
+0000 2008 -------
Hi. Some of you may remember me from my 2004 comment.

I do feel this is a major adoption blocker for a great many users. A great many
users that you will never hear from because it is the first or one of the first
things they notice. A great many users who are not going to progress beyond
Firefox in migrating to Open Source solutions. This causes frustration, as many
people want to use this software and want to evangelize it to their friends and
peers, but cannot. They see no interest from the developers or drivers of the
project - it isn't even on the road map. The idea that the mode that they spend
99+% of their time using is an afterthought and going to be difficult to
retrofit does not inspire confidence. The idea that OOo has passed 1.0, 2.0 and
3.0 leaves them perplexed - they wonder why all the time has been spent on the
paint job, tuning the engine and fitting a sunroof when the car still doesn't
have a steering wheel.

On the other hand, I work for a high profile Open Source company and the Open
Office project is one of the pieces of technology that gave me a job. I live in
SE Asia and am aware that there are *countries* in these parts using Open Office
because it is superior in their localization. I know there is more to OOo than
the word processor. I know the designers and developers haven't been idle. This
doesn't make it less frustrating and somewhat embarrassing that my wife, a
professional author, is still tapping away on an antique MS Word. The speed it
took her to realize OOo just wasn't going to work for her despite the years of
development and design would make an Open Source evangelist cry. She had never
even thought about how critical this was to her until she saw a system without
it. If you wanted to give her a use case, it would be "I want to enter and edit
large amounts of text without distractions".

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