Not the same package name. By keywords, I mean that they look for the app using the Market App Search function and find ours at the top of the list with a very similar name, so they assume it's the same.
On Jan 7, 9:54 pm, Dianne Hackborn <[email protected]> wrote: > What do you mean by "similar keywords"? Is it that the app label the user > sees is the same? Hopefully they don't both have the same package name. > > > > > > On Fri, Jan 7, 2011 at 5:59 PM, nextgen <[email protected]> wrote: > > OK, and the final answer is ... > > > You are right! > > > It is an installed app. > > > Turns out after some more research, Verizon has started including an > > app as part of the system image that has similar keywords to ours. > > The user tries to uninstall it and can't. So the user goes to the > > Market App, finds our app due to the similar keywords and mistakes it > > for the pre-installed one - so the user then sends us an email about > > the problem. > > > Thanks for your help in tracking this down. > > > On Jan 7, 3:19 pm, Dianne Hackborn <[email protected]> wrote: > > > The first and third sound very much like an app pre-installed in the > > system > > > image: it will not show up in the default manage apps "downloaded" list, > > but > > > will be in the "all" list. You can not uninstall it (the button is > > > disabled). You can install an update to it from Market, and I think > > Market > > > will go through the flow of installing an update not like you are > > installing > > > it the first time. > > > > Anyway, if the app is not in the "downloaded" list but is in the "all" > > list, > > > it is almost certainly built in to the system image. > > > > On Wed, Jan 5, 2011 at 6:04 AM, Russell DuRoss <[email protected]> wrote: > > > > One of them says: "...has appeared on my droid x. It may have been > > > > downloaded by mistake, I am not sure. It does not appear to be the > > > > same 1 as is available on marketplace. I am hesitant to open it. I > > > > don't seem to be able to find a way to erase it without opening it > > > > first". > > > > > Another says in the Market App it shows only an install option. Also, > > > > for this user: "I've already been to Settings > Manage Applications > > > > and done that. It doesn't appear and none of the uninstallers seem to > > > > show it either. It doesnt show in my downloaded files either. " > > > > > A 3rd user says: "followed your instructions, however program does not > > > > appear in the manage applications list that were downloaded. Program > > > > does appear in the all program list but will not allow uninstall. When > > > > click on program the uninstall icon is greyed out. Have even tried > > > > several uninstall programs nothing seems to work." > > > > > I have asked them all for: > > > > 1. phone type > > > > 2. Android version > > > > 3. Whether they installed it using market or some other way (don't > > > > know what that could be since we haven't provided any other way) > > > > 4. Digital images of the phone screens if they want to go to that > > > > length to get it solved. > > > > > So, I'm waiting to hear back from them. > > > > > Thanks for you help so far. > > > > > On Jan 4, 8:41 pm, Dianne Hackborn <[email protected]> wrote: > > > > > If you go to Settings > Manage Applications, that is not part of > > Market > > > > at > > > > > all. In that case the button would be grayed out because the app is > > > > built > > > > > into the system image. There is no other reason I know of for it to > > be > > > > > grayed out. > > > > > > On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek <[email protected]> > > > > wrote: > > > > > > Any information on the devices or OS version? I suspect, its a > > problem > > > > with > > > > > > the market app. They have been pushing updates to this behind the > > > > scenes. > > > > > > > Kumar Bibek > > > > > >http://techdroid.kbeanie.com > > > > > >http://www.kbeanie.com > > > > > > > On Wed, Jan 5, 2011 at 3:17 AM, nextgen < > > [email protected] > > > > >wrote: > > > > > > >> In the last couple of weeks I have received a handful of emails > > about > > > > > >> users' inability to uninstall one of our apps. That app has been > > in > > > > > >> the market for over 2 months and this is the first I've heard of > > this > > > > > >> issue. I responded to the users with uninstall instructions and > > they > > > > > >> say that the app either isn't listed or the Uninstall button is > > Gray. > > > > > >> I was able to uninstall it from my own phone without a problem. > > > > > > >> I have no clue what this is all about - any ideas? > > > > > > >> -- > > > > > >> You received this message because you are subscribed to the Google > > > > > >> Groups "Android Developers" group. > > > > > >> To post to this group, send email to > > > > [email protected] > > > > > >> To unsubscribe from this group, send email to > > > > > >> [email protected]<android-developers%2bunsubs[email protected]> > > <android-developers%2bunsubs[email protected]> > > > > <android-developers%2bunsubs[email protected]> > > > > > >> For more options, visit this group at > > > > > >>http://groups.google.com/group/android-developers?hl=en > > > > > > > -- > > > > > > You received this message because you are subscribed to the Google > > > > > > Groups "Android Developers" group. > > > > > > To post to this group, send email to > > > > [email protected] > > > > > > To unsubscribe from this group, send email to > > > > > > [email protected]<android-developers%2bunsubs[email protected]> > > <android-developers%2bunsubs[email protected]> > > > > <android-developers%2bunsubs[email protected]> > > > > > > For more options, visit this group at > > > > > >http://groups.google.com/group/android-developers?hl=en > > > > > > -- > > > > > Dianne Hackborn > > > > > Android framework engineer > > > > > [email protected] > > > > > > Note: please don't send private questions to me, as I don't have time > > to > > > > > provide private support, and so won't reply to such e-mails. All > > such > > > > > questions should be posted on public forums, where I and others can > > see > > > > and > > > > > answer them.- Hide quoted text - > > > > > > - Show quoted text - > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups "Android Developers" group. > > > > To post to this group, send email to > > [email protected] > > > > To unsubscribe from this group, send email to > > > > [email protected]<android-developers%2bunsubs[email protected]> > > <android-developers%2bunsubs[email protected]> > > > > For more options, visit this group at > > > >http://groups.google.com/group/android-developers?hl=en > > > > -- > > > Dianne Hackborn > > > Android framework engineer > > > [email protected] > > > > Note: please don't send private questions to me, as I don't have time to > > > provide private support, and so won't reply to such e-mails. All such > > > questions should be posted on public forums, where I and others can see > > and > > > answer them.- Hide quoted text - > > > > - Show quoted text - > > > -- > > You received this message because you are subscribed to the Google > > Groups "Android Developers" group. > > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > > [email protected]<android-developers%2bunsubs[email protected]> > > For more options, visit this group at > >http://groups.google.com/group/android-developers?hl=en > > -- > Dianne Hackborn > Android framework engineer > [email protected] > > Note: please don't send private questions to me, as I don't have time to > provide private support, and so won't reply to such e-mails. All such > questions should be posted on public forums, where I and others can see and > answer them.- Hide quoted text - > > - Show quoted text - -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
