I have had links in my app to my Google Groups, Twitter and Facebook pages.
A month ago (May 20th), I changed my URLs to proxy through goo.gl so I can get some tracking going. Here are my total # of clicks in the last month for each with about 5000 active installs: Google Groups: 46 Twitter: 9 Facebook: 1(!!) So I'd say, Google Groups is a good idea, Twitter and FB are a waste of time. At least it's true for my more "mature" demographics. On Jun 26, 9:21 am, Halsafar <shinhalsa...@gmail.com> wrote: > My email address and messages about emailing me are all over the > description. From my apps it is super easy to get to my website and > therefore facebook, etc. You are assuming users will take this extra > step. Why would they when Google says "make your statement here as a > comment." > > You would be surprised how many users don't even understand they can > get a refund from Google within 15minutes of purchases. These same > users don't understand that developers can't reply to their comments. > A lot of users think comments is the way to spark up conversation with > the developer. I have no expectation to educate all users on these > facts. Instead it should be very clear on the market pages. This is > not a problem of not using enough external services. I think Google > needs to make it more clear that the comments/rating is just that and > no further conversation can happen. Users have no clue that > developers can't reply to them. > > So my solution is to track their email down via the merchant reports > and start chatting with them, which I proactively do. However when > the users name doesn't match the credit card name then it is > impossible to track them down and solve their issue. > > On Jun 25, 6:20 pm, Mark Murphy <mmur...@commonsware.com> wrote: > > > > > On Sat, Jun 25, 2011 at 8:04 PM, Halsafar <shinhalsa...@gmail.com> wrote: > > > How on earth does a developer contact a user who makes a comment about > > > their app? > > > On an individual basis, you don't. The Android Market certainly should > > be doing more in this area -- that dead horse has been beaten to a > > pulp by now. > > > > Is there anyway for us as developers to even talk to our customers? > > > Twitter. Blog. Facebook and other social media. Web site. Email > > newsletter. Get Satisfaction or other outsourced support engines. > > Google Group or other discussion board. Chat room/IRC. If you have > > sufficient numbers, use Meetups/user groups. If you're so inclined, > > use handwritten letters or phone calls. And so on. > > > IOW, use the same mechanisms that the rest of the planet uses for > > talking to their customers, when distributors are involved in the > > sales channel. This is not new -- plenty of businesses in plenty of > > markets have used plenty of techniques to get past this problem. This > > problem has existed since the introduction of "the middle man", which > > I think was a few centuries ago. > > > -- > > Mark Murphy (a Commons > > Guy)http://commonsware.com|http://github.com/commonsguyhttp://commonsware.com/blog|http://twitter.com/commonsguy > > > _Android Programming Tutorials_ Version 3.5 Available!- Hide quoted text - > > - Show quoted text - -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
