Update: Brightstar got back to me quite quickly once I found the right
place to email.

andr...@brightstarcorp.com seems to be the best place, it would be
great if this was made more obvious from the companies home page, but
their customer service does seem to be good once you find the right
person.

Cheers,

Benno

On Dec 18, 8:35 am, Benno <be...@benno.id.au> wrote:
> I'm in the same position. My credit card has been charged, but any
> attempts to contact Brightstar have been thwarted. Has anyone received
> the device yet?
>
> If anyone knows anything more I'd really like to know what is
> happening.
>
> On Dec 15, 2:39 am, howa <howac...@gmail.com> wrote:
>
> > Brightstar is suppose to be a big company but their service on Dev 1
> > delivery is really poor... Google should take their eye on this
> > issue...
>
> > I paid my money at 11st, my credit card was charged at 12nd, but now I
> > get nothing from Brightstar, even a tracking number!
>
> > On 12月14日, 下午9時47分, Craig <csab...@gmail.com> wrote:
>
> > > I'm thinking about buying a dev phone, but brightstar's terms put me
> > > off.
>
> > > One term says the phones are as is and not of merchantable quality,
> > > and another says you agree to a $50 charge for all chargebacks. Seems
> > > rather sketchy.
>
> > > I have seen other posts about them not answering customer inquiries,
> > > and charging the credit card immediately without even a shipment
> > > notification.
>
> > > Is this company to be trusted?
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