You have to realize they have hundreds of thousands apps in Google Play, with probably many tens of thousands developers. It's impossible to support everyone effectively.
But there should be an option for timely, paid support for those developers who are willing to pay for it, and such support should be extended to developers from whom Google has earned a significant revenue. What Google doesn't seem to realize, that for some developers, like me, selling apps is their livelihood. A screw up on somebody's part, mine or Google's, could literally have me find myself sleeping under a bridge, with no recourse. On Sunday, October 28, 2012 4:15:44 AM UTC+8, Silvio Marano wrote: > > I get another answer from the (un)assistance service > > REQ 1143185470 > << Please make sure you are using the latest copy of the Licensing server. > If you have not updated your code in a while, please upgrade to the latest > version here: > http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl > > If you are still having trouble, please run adb tool as described here: > http://developer.android.com/tools/help/adb.html > > After resolving any errors returned, please let us know if you are still > having trouble. Include the bugreport (adb bugreport > ~/mybugreport.txt) > into your reply to help us investigate the issue further.>> > > > In the next answer probably they tell me to restart the computer an try > again. -_-" > > Is this a good assistance? An user reports a serious problem four times > saying the test that they could do to see how the problem is in the license > server and they continue to give standard answers without any control to > the issue and totally ignoring the issue description... > > No words. > > > Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto: >> >> That sounds about right. >> Ian >> >> >> On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano: >> >>> The ticket number? Is the number #1143185470 in the email subject?! >>> >>> Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha >>> scritto: >>>> >>>> I'm not a Play Support engineer, nor am I going to make promises to >>>> help--but I can tell you this: if you want to complain about the support >>>> you're getting from our help form, you have to post the ticket number. >>>> Otherwise there's no way for anyone to follow up on your complaint. >>>> >>>> >>>> On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: >>>> >>>> I have already used this form three days ago... Their answer? >>>>> >>>>> <<Thank you for your email. Please note that we are unable to assist >>>>> with application development and testing questions. >>>>> >>>>> If you're looking for information regarding development issues, please >>>>> visit our Android Developer site>> >>>>> >>>>> I have tried to report again the issue but haven't answered anything. >>>>> >>>>> Totally absurd... >>>>> >>>>> >>>>> Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha >>>>> scritto: >>>>>> >>>>>> This is the right answer. If you fill out the appropriate support >>>>>> form (e.g. >>>>>> http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) >>>>>> >>>>>> and don't get an answer within about 3 business days, then you can ask >>>>>> someone on this forum to escalate. Make sure you have your ticket number. >>>>>> >>>>>> In many cases, it's not "google engineers" who need to solve your >>>>>> problem. It's one of the support teams that have access to change the >>>>>> production database. That's why any engineer you talk to will steer you >>>>>> to >>>>>> the official forms first. >>>>>> >>>>>> >>>>>> On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev >>>>>> <kman...@gmail.com>wrote: >>>>>> >>>>>>> The official answer - use the official support channel: >>>>>>> >>>>>>> >>>>>>> https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 >>>>>>> >>>>>>> This also helps, sometimes: >>>>>>> >>>>>>> >>>>>>> http://support.google.com/googleplay/android-developer/bin/static.py?hl=en&page=known_issues.cs >>>>>>> >>>>>>> -- K >>>>>>> >>>>>>> >>>>>>> 2012/10/26 Silvio Marano: >>>>>>> > There aren't others specific address to contact google engineers? >>>>>>> Since >>>>>>> > nobody of the people active in the forum seems have access to the >>>>>>> google >>>>>>> > license server management, is impossible to fix this issue without >>>>>>> Google >>>>>>> > intervention. >>>>>>> > I cannot re-publish the app with another package name saying to >>>>>>> the previous >>>>>>> > buyers "I'm sorry LVL server doesn't works re-buy my app". In the >>>>>>> hope that >>>>>>> > the bug doesn't happen again. >>>>>>> > >>>>>>> > It's a shame. >>>>>>> > >>>>>>> > >>>>>>> > Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev >>>>>>> ha >>>>>>> > scritto: >>>>>>> >> >>>>>>> >> 2012/10/26 Silvio Marano: >>>>>>> >> >>>>>>> >> > Analogous problem... Another strange thing? With another >>>>>>> package name >>>>>>> >> > everything works. Seems that for some reason the LVL server >>>>>>> suddenly >>>>>>> >> > decided >>>>>>> >> > to not respond to specific package names. >>>>>>> >> > >>>>>>> >> > I have tried to contact Google with no success. >>>>>>> >> >>>>>>> >> That's ok, you'll get used to it. >>>>>>> >> >>>>>>> >> -- K >>>>>>> > >>>>>>> > -- >>>>>>> > You received this message because you are subscribed to the Google >>>>>>> > Groups "Android Developers" group. >>>>>>> > To post to this group, send email to android-d...@googlegroups.com >>>>>>> >>>>>>> > To unsubscribe from this group, send email to >>>>>>> > android-developers+unsubscr...@googlegroups.com >>>>>>> > For more options, visit this group at >>>>>>> > http://groups.google.com/group/android-developers?hl=en >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "Android Developers" group. >>>>>>> To post to this group, send email to android-d...@googlegroups.com >>>>>>> >>>>>>> To unsubscribe from this group, send email to >>>>>>> android-developers+unsubscr...@googlegroups.com >>>>>>> For more options, visit this group at >>>>>>> http://groups.google.com/group/android-developers?hl=en >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Ian Ni-Lewis >>>>>> Developer Advocate >>>>>> Android Developer Relations >>>>>> >>>>>> >>>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "Android Developers" group. >>>>> To post to this group, send email to android-d...@googlegroups.com >>>>> To unsubscribe from this group, send email to >>>>> android-developers+unsubscr...@googlegroups.com >>>>> For more options, visit this group at >>>>> http://groups.google.com/group/android-developers?hl=en >>>>> >>>> >>>> >>>> >>>> -- >>>> Ian Ni-Lewis >>>> Developer Advocate >>>> Android Developer Relations >>>> >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Android Developers" group. >>> To post to this group, send email to android-d...@googlegroups.com >>> To unsubscribe from this group, send email to >>> android-developers+unsubscr...@googlegroups.com >>> For more options, visit this group at >>> http://groups.google.com/group/android-developers?hl=en >>> >> >> >> >> -- >> Ian Ni-Lewis >> Developer Advocate >> Android Developer Relations >> >> >> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
