Since you are here, maybe you can answer this: What's with the fact that only "Top Developers" can reply to comments? What's the definition of a "Top Developer" and how does one become one? My app is in the top 10 in its category, so I would definitely consider myself a "Top Developer", if I went by the definition of those words, but alas, I cannot reply to people's comments.
By Google doing this, they are shouting out to developers that you are not important to us, and we are going to help your competing app by giving them to have the very important advantage of letting them replying to comments. On Saturday, October 27, 2012 6:25:22 AM UTC+8, Ian Ni-Lewis wrote: > > That sounds about right. > Ian > > > On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano > <[email protected]<javascript:> > > wrote: > >> The ticket number? Is the number #1143185470 in the email subject?! >> >> Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: >>> >>> I'm not a Play Support engineer, nor am I going to make promises to >>> help--but I can tell you this: if you want to complain about the support >>> you're getting from our help form, you have to post the ticket number. >>> Otherwise there's no way for anyone to follow up on your complaint. >>> >>> >>> On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: >>> >>> I have already used this form three days ago... Their answer? >>>> >>>> <<Thank you for your email. Please note that we are unable to assist >>>> with application development and testing questions. >>>> >>>> If you're looking for information regarding development issues, please >>>> visit our Android Developer site>> >>>> >>>> I have tried to report again the issue but haven't answered anything. >>>> >>>> Totally absurd... >>>> >>>> >>>> Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha >>>> scritto: >>>>> >>>>> This is the right answer. If you fill out the appropriate support form >>>>> (e.g. >>>>> http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) >>>>> >>>>> and don't get an answer within about 3 business days, then you can ask >>>>> someone on this forum to escalate. Make sure you have your ticket number. >>>>> >>>>> In many cases, it's not "google engineers" who need to solve your >>>>> problem. It's one of the support teams that have access to change the >>>>> production database. That's why any engineer you talk to will steer you >>>>> to >>>>> the official forms first. >>>>> >>>>> >>>>> On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev <[email protected]>wrote: >>>>> >>>>>> The official answer - use the official support channel: >>>>>> >>>>>> >>>>>> https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 >>>>>> >>>>>> This also helps, sometimes: >>>>>> >>>>>> >>>>>> http://support.google.com/googleplay/android-developer/bin/static.py?hl=en&page=known_issues.cs >>>>>> >>>>>> -- K >>>>>> >>>>>> >>>>>> 2012/10/26 Silvio Marano: >>>>>> > There aren't others specific address to contact google engineers? >>>>>> Since >>>>>> > nobody of the people active in the forum seems have access to the >>>>>> google >>>>>> > license server management, is impossible to fix this issue without >>>>>> Google >>>>>> > intervention. >>>>>> > I cannot re-publish the app with another package name saying to the >>>>>> previous >>>>>> > buyers "I'm sorry LVL server doesn't works re-buy my app". In the >>>>>> hope that >>>>>> > the bug doesn't happen again. >>>>>> > >>>>>> > It's a shame. >>>>>> > >>>>>> > >>>>>> > Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha >>>>>> > scritto: >>>>>> >> >>>>>> >> 2012/10/26 Silvio Marano: >>>>>> >> >>>>>> >> > Analogous problem... Another strange thing? With another package >>>>>> name >>>>>> >> > everything works. Seems that for some reason the LVL server >>>>>> suddenly >>>>>> >> > decided >>>>>> >> > to not respond to specific package names. >>>>>> >> > >>>>>> >> > I have tried to contact Google with no success. >>>>>> >> >>>>>> >> That's ok, you'll get used to it. >>>>>> >> >>>>>> >> -- K >>>>>> > >>>>>> > -- >>>>>> > You received this message because you are subscribed to the Google >>>>>> > Groups "Android Developers" group. >>>>>> > To post to this group, send email to [email protected] >>>>>> >>>>>> > To unsubscribe from this group, send email to >>>>>> > [email protected] >>>>>> > For more options, visit this group at >>>>>> > http://groups.google.com/group/android-developers?hl=en >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "Android Developers" group. >>>>>> To post to this group, send email to [email protected] >>>>>> >>>>>> To unsubscribe from this group, send email to >>>>>> [email protected] >>>>>> For more options, visit this group at >>>>>> http://groups.google.com/group/android-developers?hl=en >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Ian Ni-Lewis >>>>> Developer Advocate >>>>> Android Developer Relations >>>>> >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Android Developers" group. >>>> To post to this group, send email to [email protected] >>>> To unsubscribe from this group, send email to >>>> [email protected] >>>> For more options, visit this group at >>>> http://groups.google.com/group/android-developers?hl=en >>>> >>> >>> >>> >>> -- >>> Ian Ni-Lewis >>> Developer Advocate >>> Android Developer Relations >>> >>> >>> -- >> You received this message because you are subscribed to the Google >> Groups "Android Developers" group. >> To post to this group, send email to >> [email protected]<javascript:> >> To unsubscribe from this group, send email to >> [email protected] <javascript:> >> For more options, visit this group at >> http://groups.google.com/group/android-developers?hl=en >> > > > > -- > Ian Ni-Lewis > Developer Advocate > Android Developer Relations > > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
