Also, to further clarify: If the buyer or the developer cancels the order, it is not a chargeback, and there are no fees.
A Chargeback occurs when a buyer calls up their credit-card company and disputes the transaction. Usually, those come after 20-30 days after the sale date per my experience. On Feb 22, 7:00 pm, Aaron <arro...@gmail.com> wrote: > I am not sure how you are getting so confused. It was clearly stated > that charges are not *charged* until the refund period is over. When > there is a charge back, which can only occur after the refund period > since users are not charged yet otherwise, it's handled by Google > Checkout which has a usual XXX fee. I personally think you are > looking waay too much into this. > > I am not saying it's explicitly clear but it's not that confusing > either. > > Let's not forget that when APPLE rolled out their app store, there > were even more issues, especially related to their lengthy submission > window. > > On Feb 22, 5:04 pm, Java Developer <supp...@cyntacks.com> wrote: > > > Hi Stoyan, > > > Agreed! 10 bucks for a Pinger is WAAAAY too much, that's why we > > removed it from the Market (we increased the price of a different app > > which took months to build). I found the $10 chargeback listed on > > another post (sorry, I don't have the link to that now). > > > What is obvious here is NOTHING IS CLEAR. Sorry for the shouting, just > > ranting today. The very fact that this is not black & white means > > Google has completely failed in this rollout and over the last several > > months. We are all reading the same TOS and no one knows the "correct" > > answer and Google just remains mum. > > > After reviewing the link you sent (which is different then the link on > > the actual Distribution > > Agreement:http://www.android.com/us/developer-distribution-agreement.html) > > it appears you are correct. Returns within the 24 hour window won't > > cost us a dime. To that end we put Pinger back online at the $1.00 we > > thought it was worth... > > > I (and we as a development team) just feel really burned by all of > > this, we have spent thousands of hours on this platform and just feel > > completely disgusted how everything was handled by Google. I have been > > saying for months to my devs that "we must give it a chance, wait it > > out, etc etc". Sadly, I think I was wrong... > > > On Feb 22, 6:01 pm, Stoyan Damov <stoyan.da...@gmail.com> wrote: > > > > Actually you're not talking about charge backs, right? > > > I don't think that a cancellation means that the user disputes the > > > payment - it's just that he wants a refund and Google will refund her > > > the money they've spent (the same amount). > > > I don't see any fee for that here > > > -http://market.android.com/support/bin/topic.py?topic=15867 > > > You really need to look into that, because if I'm right, you're not > > > losing any money here, and the $10+ price tag for a pinger seems too > > > much to me. > > > > On Mon, Feb 23, 2009 at 12:53 AM, Stoyan Damov <stoyan.da...@gmail.com> > > > wrote: > > > > Hang on. I thought that a charge back is $3. Where did you read it's > > > > $10??? > > > > > Thanks! > > > > - Show quoted text - > > > > On Mon, Feb 23, 2009 at 12:10 AM, Java Developer <supp...@cyntacks.com> > > > > wrote: > > > > >> HA! > > > > >> If I didn't laugh at this I would cry. An individual bought our second > > > >> application today, a simple app which allows the user to Ping and > > > >> search Whois information. It is called "Pinger" and cost $1.00. > > > > >> It was returned with the comment "Could be better". Um, of course it > > > >> could be better! You only paid $1.00!!! What did you expect? The app > > > >> is fully functioning, error handling, etc and works as anyone familiar > > > >> with Pings and Whois would expect. > > > > >> Do I understand the TOS correctly? The return of this $1.00 app is > > > >> going to cost me the chargeback fees ($10) from the credit card > > > >> company, is that correct? Unfortunately, in order to ensure this > > > >> scenario doesn't happen again we have removed this app and then > > > >> increased the price on our first application from $3.99 (which we > > > >> thought was fair and was selling well) to $10.99 thus breaking the > > > >> "return" barrier of the TOS. > > > > >> Utterly amazed at how this has been handled... --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
