Also, note that fighting chargebacks for small value transactions is fairly costly. Credit-card companies look at electronic/Internet transactions suspiciously anyway, and are likely to take the buyer's side. The proofs like a purchase confirmation email or a database record is often meaningless to them.
Inder On Fri, Feb 27, 2009 at 2:14 PM, Al Sutton <a...@funkyandroid.com> wrote: > > PayPal were the payment processor involved in the chargeback my company > was involved in and they relied on us to provide the information. > > Al. > > Raymond C. Rodgers wrote: > > I haven't read through the terms recently, but it seems to me that > > Google will likely provide that same proof and try to fight the > > chargeback, but if the chargeback isn't rejected that they'll pass it > > along to you. That's just a guess on my part, but I believe that PayPal > > does something similar currently. Otherwise both services would develop > > a very unhappy developer-merchant base rather quickly. > > > > Raymond > > Al Sutton wrote: > > > >> The shady part is that if the user had bought from the developer > >> directly (i.e. the developer had a merchant account with a bank which > >> could process credit cards), the developer has the opportunity to refute > >> the chargeback and the chargeback may not be processed. > >> > >> This is something that happened to one of the companies I'm involved in > >> recently, and because we were able to provide the proof that the > >> customer ordered it, and proof that they had not complained to us, the > >> chargeback was rejected. > >> > >> Al. > >> > >> Inderjeet Singh wrote: > >> > >> > >>> On Wed, Feb 18, 2009 at 10:04 AM, Al Sutton <a...@funkyandroid.com > >>> <mailto:a...@funkyandroid.com>> wrote: > >>> > >>> > >>> > >>> >> - "Google is not responsible for billing disputes arising from > >>> purchases > >>> >> on Android Market." compared to the dev distribution agreement > >>> which > >>> >> says "Products sold for less than $10 may be automatically > >>> charged back > >>> >> to the Developer"... so what is it, do Google do auto > >>> chargebacks or is > >>> >> it all down to the developer? > >>> >> > >>> >> > >>> > I do not know how it works exactly, but looks like it means that > : > >>> > - from the user point of view, they can't dispute the payment > >>> directly > >>> > with google. > >>> > - But if google is refused a payment (refund required from the > bank > >>> > ?), they will just charge back the developper. > >>> > > >>> > > >>> So isn't that giving Google free reign to do whatever it wants for > >>> apps > >>> less than $10 and neither the user nor the developer can object? > >>> > >>> > >>> > >>> To me that's pretty shady. > >>> > >>> > >>> > >>> Here is what I understand the situation to be: > >>> If a buyer calls up their credit-card issuing bank/VISA 20 days after > >>> purchase and VISA forces a chargeback on the merchant, then that is > >>> passed along to the developer. Where is the shady part? Did Google > >>> keep any money in the process? > >>> > >>> Inder > >>> > >>> > >>> > >>> > >>> > >>> > >> > >> > > > > > > > > > > -- > > * Written an Android App? - List it at http://andappstore.com/ * > > ====== > Funky Android Limited is registered in England & Wales with the > company number 6741909. The registered head office is Kemp House, > 152-160 City Road, London, EC1V 2NX, UK. > > The views expressed in this email are those of the author and not > necessarily those of Funky Android Limited, it's associates, or it's > subsidiaries. > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
