I'm really not looking forward to making any real money on Android, at least not for some time to come.
"Once I finish my "US Weekly" within an hour, can I get a refund?" Exactly. What about watching a movie that cost you $7.50? Do you get a refund every time after watching it? What about going to a restaurant, eating a big meal, licking the plate, then asking the manager for a refund? Why? Who knows, you just want a refund (other)! I believe there should be demos and full apps in the market. It shouldn't be too hard to do. If the user downloads the lite version then buys the regular version, there should be a 1-2 hour refund window (in case it doesn't work as promised). This is much better than the 48 hours refund policy that allows people to have their cake and not pay for it too. I really wish Google would address this. They can look forward to a very lackluster market if they don't. I was disappointed with Google as a whole when I determined the problems with the market, but now I realize it's just too big of a company. It's like the federal government now. One hand doesn't know what the other one is doing. And when one part tries to tell another part of an existing problem, it gets filed in stack of paperwork (or queues) waiting for it's turn to be addressed. Like I said, I think it will be fixed, but in due time. On Mar 2, 1:20 pm, Inderjeet Singh <inder...@gmail.com> wrote: > I agree it would be great to have the user give more feedback on refunds: I > guess it needs to be balanced with the ease of use, and I hope that > appropriate folks in the Android team are looking at improving it. If you > have concrete suggestions, you should consider posting them on this forum or > file a bug. > > As a workaround, you can send an email to the customer through Google > Checkout's Order Details page asking for an explanation. I know it is a lot > of work if you have too many of them, but it is an option. > > Inder > > On Mon, Feb 23, 2009 at 4:14 PM, Stoyan Damov <stoyan.da...@gmail.com>wrote: > > > > > Well, I don't think 3.4 applies to my case because my game does have a > > free version, which the user can try before he decides whether to buy > > or not. > > Now, *frankly* I wouldn't mind the 48 hour period *that* much if at > > least the user is asked for an explanation why he cancels his order. > > This "Other" reason for cancellation is one of the biggest WTFs in the > > Market application. You either provide the user w/ a textbox to > > explain, or you don't provide "Other" reason, or at *least* you don't > > display "Reason: Other (describe below)" in Google Checkout leaving us > > wondering whether the user has actually described something below or > > not (he could not because there's nothing "below") :) > > > Cheers > > > On Tue, Feb 24, 2009 at 2:01 AM, inder <inder...@gmail.com> wrote: > > > > Hi Stoyan, > > > > You are right, your refund does seem to have happened after 24 hours. > > > > As I understand section 3.4 of > >http://www.android.com/us/developer-distribution-agreement.html > > > The developers agree to allow refunds with-in 48 hours, and buyers > > > have the option for the first 24 hours. May be you are running into a > > > bit of grace period. > > > > Inder > > > > ----------- > > > 3.4 Special Refund Requirements. The Payment Processor’s standard > > > terms and conditions regarding refunds will apply except the following > > > terms apply to your distribution of Products on the Market. > > > > Products that can be previewed by the buyer (such as ringtones and > > > wallpapers): No refund is required or allowed. > > > Products that cannot be previewed by the buyer (such as applications): > > > You authorize Google to give the buyer a full refund of the Product > > > price if the buyer requests the refund within 48 hours after purchase. > > > > On Feb 23, 3:05 pm, Stoyan Damov <stoyan.da...@gmail.com> wrote: > > >> Now here's another NOT related to weekend sleeps: > > > >> Feb 22 1:46 PM Order received You received a new order. Google > > has > > >> sent the customer an order confirmation email. > > >> Feb 23 2:48 PM Order cancelled You cancelled this order. > > >> Reason: Other (describe below) > > >> Message sent to customer: Refund requested from phone. > > > >> So you can see, the 24 hour period is a myth. > > > >> I mean it - GOOD LUCK to all of us ;) > > > >> Cheers, > > >> Stoyan > > > >> On Tue, Feb 24, 2009 at 1:00 AM, Stoyan Damov <stoyan.da...@gmail.com> > > wrote: > > >> > Let's see: > > > >> > Feb 22 8:12 AM Order received You received a new order. > > Google has > > >> > sent the customer an order confirmation email. > > > >> > Feb 23 12:58 PM Order cancelled You cancelled this order. > > >> > Reason: Other (describe below) <----------- THIS IS MY FAVORITE, > > >> > there's nothing in the Market UI to prompt the user for more info > > >> > Message sent to customer: Refund requested from phone. > > > >> > If I'm not mistaken, between 22 Feb 8:12 AM and 23 Feb 12:58 PM there > > >> > are > 24 hours. > > > >> > I have others, which were canceled after ~3 days (bought on 21st, > > >> > canceled on 23rd). > > > >> > I think that's because during the weekend Google Checkout sleeps. > > > >> > Now, my counter question: Are you sure the buyer can't cancel the app > > >> > if he hasn't been charged (i.e. have a green circle on his order)? > > > >> > Cheers > > > >> > On Tue, Feb 24, 2009 at 12:48 AM, Inderjeet Singh <inder...@gmail.com> > > wrote: > > >> >> Are you sure that the buyer can cancel the app after 24 hours? Not > > charged > > >> >> does not mean that the buyer has the ability to cancel it. > > > >> >> Inder > > > >> >> On Mon, Feb 23, 2009 at 6:57 AM, Stoyan Damov < > > stoyan.da...@gmail.com> > > >> >> wrote: > > > >> >>> Hi all, > > > >> >>> I've got a customer who placed orders on 19th (Thursday) @ 9:46 PM > > >> >>> PST, and he is still able to cancel his order (there's no green > > circle > > >> >>> confirming the charge). > > >> >>> I guess it's the *48* hours refund period + the fact that Google > > >> >>> Checkout could care less about weekends and holidays. > > >> >>> So if I'm a customer, I could buy, say[1], a game on Friday, play > > all > > >> >>> weekend and return it on Monday. > > > >> >>> Google has got to be joking. > > > >> >>> [1] Arcade games are more vulnerable to this WTF because you can > > >> >>> literally play the entire game in 1 weekend unless it's *very* hard. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
