I got an email from a user asking for a refund.  First, I don't
understand why they don't do it through the Market instead of emailing
me.  I'm not even certain what it means for me to give a refund.  I
see a link for it on the Transactions page, but how does using the
link force the app to be uninstalled from their phone?

Furthermore, I don't see the person's name anywhere in the transaction
history...does that make any sense?

Thanks.

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