I also think comments and ratings should be aged and subsequently removed after a certain time period, particularly if the user uninstalled the app. Improvements and enhancements could have been made to the app that addressed previous issues. It just doesn't see right that comments (good and bad) are forever while the app is organic and changing which potentially make the oldest comments/ ratings invalid.
This could also reduce the spamming of an app by a competitor with 1- star ratings to lower the score. Those are the hardest to deal with because you have no avenue to stop such activity. On Jan 10, 4:48 pm, Tim Mensch <[email protected]> wrote: > While I would love to address the comments of people who claim that it > crashes after one or two levels (our platform testing on a dozen > platforms revealed no such pattern, and I can play for dozens of levels > with no trouble) that they had the bad luck to encounter one of the few > platform bugs, at the same time I'm a bit worried that being able to > send a private message directly to the user would result in "comment > blackmail", where users could demand a free copy in exchange for > removing bad comments. > > A public reply to a comment, on the other hand, that is displayed along > with the comment, would allow a developer to appear responsive, while > the current situation leaves it ambiguous (Did the bug the user is > talking about get fixed? Does the feature still not exist?). It would be > appropriate (best, even) if the comment reply was ALSO sent to their > email, so they're sure to notice it, in which case they might choose to > change their comment/rating in response. But it would be subject to > abuse; I wouldn't necessarily rate an app badly if I knew that the app > writer could spam me repeatedly to try to get me to change it, so it > would need to be limited to one email per comment posted/updated. > > Also keep in mind that adding such a reply feature would necessarily > raise the expectations of users; if someone posted a negative comment, > and there was no response, it would be far worse than if your app's > negative comments all had replies. As it stands, since no one can reply, > negative comments have to be taken with a grain of salt. If you can > reply but don't -- or more to the point, if your competitor replies but > you don't -- then the negative comments get that much more weight. In > that case, if you've got an app that appeals worldwide, better pull out > Google Translate and hope it does a good job with languages you don't > know. :) > > Tim > > On 1/10/2012 3:09 PM, William Ferguson wrote: > > > > > > > > > Even just the ability to respond privately would be of of high value. > > > I'd love to be able to point out to the one star ratings why it's not > > doing what they think it should be doing. It's already there as a > > single clear sentence in the second line of the app description, but > > obviously comprehension is not a universal skill. > > > It can be depressing getting such inane and often vitriolic comments > > and having no means of informing them of their misunderstanding or > > otherwise setting the record straight. > > > William > > > On Jan 11, 3:56 am, John Coryat<[email protected]> wrote: > >> This is what really bothers me about the current market comment system: > > >> Alex on January 2, 2012 (vigor with version 3.5) > > >> Bad permissions. Why does this simple radar app need to be able to write to > >> the SD card? DELETED! > > >> Obviously, this user doesn't understand what the app does, nor what the > >> permissions mean. I can't respond to the comment and it just sits out there > >> forever. > > >> I think it would be very useful if comments had to be tied to a Google+ > >> account. That way, we could respond and also the number of anonymous hate > >> comments would drop. > > >> Until the comment system is amended to allow developers to respond, it will > >> remain nothing more than a dumping ground for the ignorant and spiteful. > > >> -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
