I (an HBCI newbie) am trying to setup HBCI with my new DDV card from DKB.
I just got the message:
  HBCI: 3938 - Ihr Zugang ist vorlauefig gesperrt - Bitte PIN-Sperre 
aufheben

Does this mean my card is locked?
Can I do this or does the bank have to send me a new card?


[EMAIL PROTECTED]   /opt/qbanking/bin/aqhbci-tool3 getsysid 
AqHBCI started
Connecting to bank...
Resolving hostname "hbci-pintan-by.s-hbci.de" ...
IP address is 195.140.107.125
Selecting iTAN mode "iTAN"
Encoding queue
===== Enter PIN =====
Please enter the PIN for
user 0123456789123456 at Deutsche Kreditbank Berlin

Input: *****
Sending queue
Connecting to bank...
===== Certificate Received =====
The following certificate has been received:
Name        : hbci-pintan-by.s-hbci.de
Organisation: Sparkassen Informatik GmbH & Co.KG
Department  : Internet Systeme
Country     : DE
City        : Frankfurt
State       : Hessen
Valid after : 2007/02/26 01:00:00
Valid until : 2008/02/27 00:59:59
Hash        : 30:0E:D0:52:B9:5E:6D:29:D7:68:6C:F6:E1:B8:EB:86
Status      : The certificate is valid
Do you wish to accept this certificate?
(1) Yes  (2) No
Please enter your choice: 1
Connected.
Waiting for response
HTTP-Status: 200 (OK)
Disconnecting from bank...
Disconnected.
Response received
HBCI: 9800 - Dialog abgebrochen (HBMSG=10321) (M)
HBCI: 9931 - Anmeldename oder PIN ist falsch. (S)
HBCI: 3920 - Zugelassene Zwei-Schritt-Verfahren fuer den Benutzer. (S)
HBCI: 0020 - Ausgefuehrt (HBMSG=10452) (S)
Dialog aborted by server
3:2007/11/30 19-16-08:aqhbci(7308):outbox.c: 1321: Error performing 
queue (-2)
AqHBCI finished.
AqHBCI started
Connecting to bank...
Resolving hostname "hbci-pintan-by.s-hbci.de" ...
IP address is 195.140.107.125
Selecting iTAN mode "iTAN"
Encoding queue
===== Enter PIN =====
Please enter the PIN for
user 0123456789123456 at Deutsche Kreditbank Berlin

Input: *****
Sending queue
Connecting to bank...
===== Certificate Received =====
The following certificate has been received:
Name        : hbci-pintan-by.s-hbci.de
Organisation: Sparkassen Informatik GmbH & Co.KG
Department  : Internet Systeme
Country     : DE
City        : Frankfurt
State       : Hessen
Valid after : 2007/02/26 01:00:00
Valid until : 2008/02/27 00:59:59
Hash        : 30:0E:D0:52:B9:5E:6D:29:D7:68:6C:F6:E1:B8:EB:86
Status      : The certificate is valid
Do you wish to accept this certificate?
(1) Yes  (2) No
Please enter your choice: 1
Connected.
Waiting for response
HTTP-Status: 200 (OK)
Disconnecting from bank...
Disconnected.
Response received
HBCI: 9800 - Dialog abgebrochen (HBMSG=10321) (M)
HBCI: 9931 - Anmeldename oder PIN ist falsch. (S)
HBCI: 3920 - Zugelassene Zwei-Schritt-Verfahren fuer den Benutzer. (S)
HBCI: 0020 - Ausgefuehrt (HBMSG=10452) (S)
Dialog aborted by server
3:2007/11/30 19-16-30:aqhbci(7308):outbox.c: 1321: Error performing 
queue (-2)
AqHBCI finished.
AqHBCI started
Connecting to bank...
Resolving hostname "hbci-pintan-by.s-hbci.de" ...
IP address is 195.140.107.125
Selecting iTAN mode "iTAN"
Encoding queue
===== Enter PIN =====
Please enter the PIN for
user 0123456789123456 at Deutsche Kreditbank Berlin

Input: *****
Sending queue
Connecting to bank...
===== Certificate Received =====
The following certificate has been received:
Name        : hbci-pintan-by.s-hbci.de
Organisation: Sparkassen Informatik GmbH & Co.KG
Department  : Internet Systeme
Country     : DE
City        : Frankfurt
State       : Hessen
Valid after : 2007/02/26 01:00:00
Valid until : 2008/02/27 00:59:59
Hash        : 30:0E:D0:52:B9:5E:6D:29:D7:68:6C:F6:E1:B8:EB:86
Status      : The certificate is valid
Do you wish to accept this certificate?
(1) Yes  (2) No
Please enter your choice: 1
Connected.
Waiting for response
HTTP-Status: 200 (OK)
Disconnecting from bank...
Disconnected.
Response received
HBCI: 3060 - Teilweise liegen Warnungen oder Hinweise vor (HBMSG=10336) (M)
HBCI: 3938 - Ihr Zugang ist vorlauefig gesperrt - Bitte PIN-Sperre 
aufheben. (MBV07390100145) (S)
HBCI: 3920 - Zugelassene Zwei-Schritt-Verfahren fuer den Benutzer. (S)
HBCI: 0020 - Ausgefuehrt (HBMSG=10452) (S)
AqHBCI finished.


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