Hi, The diagram was missing in the mail please find the diagram for the scenario.
Thanks, Kathees On Mon, Jan 19, 2015 at 11:21 PM, Kathees Rajendram <kath...@wso2.com> wrote: > Overview > > The scenario provides the mechanism to handle the high priority issues in > JIRA. > > Business Scenario > > We can use the JIRA connector with other connectors to implement the > scenario. Jira,Salesforce,Twilio,Gmail and ZohoPeople connectors are used > in the scenario. > > The following steps describe how to implement the scenario using esb > connectors. > > Steps > > 1) JIRA > > - Retrieve the higher priority issues > > - Get the assigned person from the ticket > > Connector usage > > provides online issue tracking database system. This connector uses for > create,view and update issues. > > 2) Salesforce > > - Add the ticket,lead and assigned person details. > > Connector usage > > Salesforce is a web-based service that allows organizations to manage > contact relationship management (CRM) data. You can use the Salesforce > connector to create, query, retrieve, update, and delete records in your > organization's Salesforce data. > > 3)Zoho people > > - Check whether the assigned person is available or not > > Connector usage > > Zoho people provides a simple online tool designed for managing and access > all your employee’s data. > > 4)Twilio > > - Send SMS to assigned person > > Connector usage > > Twilio is an online service that lets you embed phones, and messaging in > web, desktop, and mobile software. The connector uses to connect to Twilio > and work with accounts, applications, calls, messages. > > 5)GMAIL > > - Send the mail to the lead > > Connector usage > > The Gmail connector allows you to send and access e-mail messages which > are in your Gmail mailbox. > > 6) JIRA > > - Add the comments in the ticket if the time is exceeds > > > > > > > > Advantage > > > The higher priority issue status can be quickly checked and can reply to > the customers.This scenario can be easily configured using ESB connectors > without any cording > and all logics are in same place. > > > > Thanks, > Kathees > > -- > Kathees > Software Engineer, > email: kath...@wso2.com > mobile: +94772596173 > -- Kathees Software Engineer, email: kath...@wso2.com mobile: +94772596173
_______________________________________________ Architecture mailing list Architecture@wso2.org https://mail.wso2.org/cgi-bin/mailman/listinfo/architecture
