Forwarded by the list manager ============================== We have the same problem. I have one server address for our institution's email and another server address for non-La Salle email adresses. When I have to send a document to a non-La Salle email address, I change the server address in the preferences/mail box in Ariel. Things go out OK. THEN, I have to be sure and change the server address back to the La Salle email server address. Sounds as if you may have the same situation(?) Stephen Breedlove Reference Librarian/Interlibrary Loan Coordinator Connelly Library, La Salle University [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 215-951-1862 To: <arie-l@u.washington.edu> From: <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] Date: 09/16/2008 10:39AM Subject: [ARIE-L] Problem with outgoing email messages - Ariel 4.1
Dear collective brain, Recently we've begun experiencing difficulties sending Ariel documents via email off campus (non-DWU) email accounts: when sent are sent to non-campus addresses the documents move immediately, with no delay, to "will retry send" status, where they remain until they error out. The documents do not appear in the Ariel log (although I'm not sure that they're supposed to), and they don't appear to be reaching the mail server at all. Documents emailed to on-campus accounts transmit correctly, and arrive speedily (but don't appear in the log, either). Incoming and outgoing IP transmissions are working correctly, as well. IT has verified that Ariel's email account is not blocked, that correct ports are mapped and open, and that there are no issues with the recipients' email address that are causing problems. The problem appears to be an internal one with Ariel itself. If anyone else has had this problem and fixed it, or has any suggestions for a solution, please share! Thanks in advance, Jodie Jodie (Barker) Cole ************* ILL/Public Services Librarian McGovern Library Dakota Wesleyan University (SDW) [EMAIL PROTECTED] (605) 995 2619 _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/