Hi Stephen, The same goes for us regarding sending to gmail - recipients get the email but can't open the attachment. We also have a list of hospitals that don't receive messages at all when we send them via Ariel email, but unfortunately I haven't been able to determine a pattern. They are more the exception than the rule, but we haven't figured out what might be blocking them at either end. For those sends, however, we don't receive a bounce back email, so the problem you're seeing might be different.
If you discover any helpful information about any of the above problems, please do share! Amy Draemel Document Delivery Services Memorial Sloan-Kettering Cancer Center Library 1275 York Avenue New York, NY 10065 ph: (212) 639-7441 fax: (646) 422-2316 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Estabrook, Alexia Sent: Monday, November 10, 2008 8:54 AM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] ARIEL EMAIL Stephen, We are finding we have problems sending through Ariel email to gmail accounts. The attachments cannot be opened by the person on the other end. We have also had problems sending to various hospitals but there is not pattern that we've been able to determine yet. Alexia D. Estabrook-Isely, MSLS Librarian, Information Services Helen L. DeRoy Medical Library Providence Hospital Southfield, MI Direct Phone: 248-849-3277 Main Phone: 248-849-3294 Fax: 248-849-3201 Email: [EMAIL PROTECTED] Please consider the environment before printing this e-mail. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Breedlove, W Stephen Sent: Friday, November 07, 2008 2:30 PM To: arie-l@u.washington.edu Subject: [ARIE-L] ARIEL EMAIL We have been having trouble getting PDFs we send through Ariel email to various institutions' email addresses. Our IT department has been trying to find where the problem may be at our end. We get the notices in our Ariel mail folder from Mail Delivery Subsystem <MAILER-DAEMON...> that tell about permanent fatal errors, Host unknown, etc. Has anyone out there had a similar problem? The email addresses we use are the addresses that libraries put in their constant data on their OCLC requests. Could it be that these institutions have some kind of block on emails with attachments getting into their networks? People I have talked to at some of these libraries say they are supposed to be able to receive attachments. When I forward these transmissions to my personal email address and then forward them to the same addresses, the emails with attachments get to their destinations, usually. The odd thing is that we can send a PDF through Ariel email to a gmail address and it gets to the person's email box, but not to a .edu or .gov. I've checked our Ariel settings and can't find anything that seems out of order. Any suggestions? Thanks. Stephen Breedlove Connelly Library, La Salle University [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ CONFIDENTIALITY NOTICE: This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s). If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibited. If you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediately. Receipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege. _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ ===================================================================== Please note that this e-mail and any files transmitted with it may be privileged, confidential, and protected from disclosure under applicable law. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, or other use of this communication or any of its attachments is strictly prohibited. If you have received this communication in error, please notify the sender immediately by replying to this message and deleting this message, any attachments, and all copies and backups from your computer. _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
