Some mail systems truncate messages that are too large rather than rejecting them outright. That may be what Gmail is doing, although it might not be obvious to the recipient. The message will probably cut off part of the attachment portion rather than the text section the patron sees.
Because the PDF attachment is incomplete, the recipient won't be able to open it in Acrobat. If you have a gmail account yourself, try sending yourself a test. If you can't open the attachment, view the message source (click the downward arrow next to Reply and choose Show Original from the menu) and see if there are any indications that message has been shortened. Most mail systems will add a note at the bottom (e.g. Message truncated) if the message has been shortened. Hope this helps. - Mark Roberts Univ of Washington Libraries (WAU) [EMAIL PROTECTED] wrote: > Hi Stephen, > > The same goes for us regarding sending to gmail - recipients get the > email but can't open the attachment. We also have a list of hospitals > that don't receive messages at all when we send them via Ariel email, > but unfortunately I haven't been able to determine a pattern. They are > more the exception than the rule, but we haven't figured out what might > be blocking them at either end. For those sends, however, we don't > receive a bounce back email, so the problem you're seeing might be > different. > > If you discover any helpful information about any of the above problems, > please do share! > > Amy Draemel > > Document Delivery Services > Memorial Sloan-Kettering Cancer Center Library > 1275 York Avenue > New York, NY 10065 > ph: (212) 639-7441 > fax: (646) 422-2316 > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Estabrook, Alexia > Sent: Monday, November 10, 2008 8:54 AM > To: Discussion of the Ariel Document Transmission System > Subject: RE: [ARIE-L] ARIEL EMAIL > > Stephen, > > We are finding we have problems sending through Ariel email to gmail > accounts. The attachments cannot be opened by the person on the other > end. We have also had problems sending to various hospitals but there > is not pattern that we've been able to determine yet. > > Alexia D. Estabrook-Isely, MSLS > Librarian, Information Services > Helen L. DeRoy Medical Library > Providence Hospital > Southfield, MI > > Direct Phone: 248-849-3277 > Main Phone: 248-849-3294 > Fax: 248-849-3201 > Email: [EMAIL PROTECTED] > > Please consider the environment before printing this e-mail. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Breedlove, W Stephen > Sent: Friday, November 07, 2008 2:30 PM > To: arie-l@u.washington.edu > Subject: [ARIE-L] ARIEL EMAIL > > We have been having trouble getting PDFs we send through Ariel email to > various institutions' email addresses. Our IT department has been > trying to find where the problem may be at our end. We get the notices > in our Ariel mail folder from Mail Delivery Subsystem <MAILER-DAEMON...> > that tell about permanent fatal errors, Host unknown, etc. Has anyone > out there had a similar problem? The email addresses we use are the > addresses that libraries put in their constant data on their OCLC > requests. Could it be that these institutions have some kind of block > on emails with attachments getting into their networks? People I have > talked to at some of these libraries say they are supposed to be able to > receive attachments. When I forward these transmissions to my personal > email address and then forward them to the same addresses, the emails > with attachments get to their destinations, usually. The odd thing is > that we can send a PDF through Ariel email to a gmail address and it > gets to the person's email box, but not to a .edu or .gov. I've checked > our Ariel settings and can't find anything that seems out of order. Any > suggestions? Thanks. > > Stephen Breedlove > Connelly Library, La Salle University > [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> > > > _______________________________________________ > ARIE-L mailing list > Mail the list at ARIE-L@u.washington.edu Unsubscribe at > http://www.arie-l.org#subscribers Archive at > http://www.mail-archive.com/arie-l@u.washington.edu/ > > CONFIDENTIALITY NOTICE: This email message and any accompanying data or > files is confidential and may contain privileged information intended > only for the named recipient(s). If you are not the intended > recipient(s), you are hereby notified that the dissemination, > distribution, and or copying of this message is strictly prohibited. If > you receive this message in error, or are not the named recipient(s), > please notify the sender at the email address above, delete this email > from your computer, and destroy any copies in any form immediately. > Receipt by anyone other than the named recipient(s) is not a waiver of > any attorney-client, work product, or other applicable privilege. > _______________________________________________ > ARIE-L mailing list > Mail the list at ARIE-L@u.washington.edu > Unsubscribe at http://www.arie-l.org#subscribers > Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ > > > > ===================================================================== > > Please note that this e-mail and any files transmitted with it may be > privileged, confidential, and protected from disclosure under > applicable law. If the reader of this message is not the intended > recipient, or an employee or agent responsible for delivering this > message to the intended recipient, you are hereby notified that any > reading, dissemination, distribution, copying, or other use of this > communication or any of its attachments is strictly prohibited. If > you have received this communication in error, please notify the > sender immediately by replying to this message and deleting this > message, any attachments, and all copies and backups from your > computer. > > _______________________________________________ > ARIE-L mailing list > Mail the list at ARIE-L@u.washington.edu > Unsubscribe at http://www.arie-l.org#subscribers > Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ > -- * Mark ** Interlibrary Loan *** [EMAIL PROTECTED] / 3-1878 _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/