Some mail systems truncate messages that are too large rather than
rejecting them outright. That may be what Gmail is doing, although it
might not be obvious to the recipient. The message will probably cut off
part of the attachment portion rather than the text section the patron sees.
Because the PDF attachment is incomplete, the recipient won't be able to
open it in Acrobat.
If you have a gmail account yourself, try sending yourself a test. If
you can't open the attachment, view the message source (click the
downward arrow next to Reply and choose Show Original from the menu) and
see if there are any indications that message has been shortened. Most
mail systems will add a note at the bottom (e.g. Message truncated) if
the message has been shortened.
Hope this helps.
- Mark Roberts
Univ of Washington Libraries (WAU)
[EMAIL PROTECTED] wrote:
> Hi Stephen,
>
> The same goes for us regarding sending to gmail - recipients get the
> email but can't open the attachment. We also have a list of hospitals
> that don't receive messages at all when we send them via Ariel email,
> but unfortunately I haven't been able to determine a pattern. They are
> more the exception than the rule, but we haven't figured out what might
> be blocking them at either end. For those sends, however, we don't
> receive a bounce back email, so the problem you're seeing might be
> different.
>
> If you discover any helpful information about any of the above problems,
> please do share!
>
> Amy Draemel
>
> Document Delivery Services
> Memorial Sloan-Kettering Cancer Center Library
> 1275 York Avenue
> New York, NY 10065
> ph: (212) 639-7441
> fax: (646) 422-2316
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of
> Estabrook, Alexia
> Sent: Monday, November 10, 2008 8:54 AM
> To: Discussion of the Ariel Document Transmission System
> Subject: RE: [ARIE-L] ARIEL EMAIL
>
> Stephen,
>
> We are finding we have problems sending through Ariel email to gmail
> accounts. The attachments cannot be opened by the person on the other
> end. We have also had problems sending to various hospitals but there
> is not pattern that we've been able to determine yet.
>
> Alexia D. Estabrook-Isely, MSLS
> Librarian, Information Services
> Helen L. DeRoy Medical Library
> Providence Hospital
> Southfield, MI
>
> Direct Phone: 248-849-3277
> Main Phone: 248-849-3294
> Fax: 248-849-3201
> Email: [EMAIL PROTECTED]
>
> Please consider the environment before printing this e-mail.
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of
> Breedlove, W Stephen
> Sent: Friday, November 07, 2008 2:30 PM
> To: arie-l@u.washington.edu
> Subject: [ARIE-L] ARIEL EMAIL
>
> We have been having trouble getting PDFs we send through Ariel email to
> various institutions' email addresses. Our IT department has been
> trying to find where the problem may be at our end. We get the notices
> in our Ariel mail folder from Mail Delivery Subsystem <MAILER-DAEMON...>
> that tell about permanent fatal errors, Host unknown, etc. Has anyone
> out there had a similar problem? The email addresses we use are the
> addresses that libraries put in their constant data on their OCLC
> requests. Could it be that these institutions have some kind of block
> on emails with attachments getting into their networks? People I have
> talked to at some of these libraries say they are supposed to be able to
> receive attachments. When I forward these transmissions to my personal
> email address and then forward them to the same addresses, the emails
> with attachments get to their destinations, usually. The odd thing is
> that we can send a PDF through Ariel email to a gmail address and it
> gets to the person's email box, but not to a .edu or .gov. I've checked
> our Ariel settings and can't find anything that seems out of order. Any
> suggestions? Thanks.
>
> Stephen Breedlove
> Connelly Library, La Salle University
> [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
>
>
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--
* Mark
** Interlibrary Loan
*** [EMAIL PROTECTED] / 3-1878
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