I received an e-mail message back from Chris Evangelista,
cevangeli...@infotrieve.com, and it said that Infotrieve still offers
support for Ariel.
Bessie
-----Original Message-----
From: ill-l-boun...@webjunction.org [mailto:ill-l-boun...@webjunction.org]
On Behalf Of Denise L Montgomery
Sent: Tuesday, June 23, 2009 11:15 AM
To: lstara...@lccs.edu; Interlibrary Loan Listserv
Cc: 'Interlibrary Loan Listserv'; 'Discussion of the Ariel Document
Transmission System'
Subject: Re: RE: [ILL-L] Future Ariel development (Cross-posted)
Maybe Ariel is going the way of the dinosaurs?
Denise
Leslie Starasta wrote:
Since it seems that Infotrieve is not likely to exhibit at ALA, is there
some other method in which the library community should begin clamoring
for
information concerning the future of Ariel. I'm not usually a
rabble-rouser, but I would hope that a company would take note if
bombarded
by calls from their patrons. Thoughts?
Leslie Starasta
Information Services Librarian
Jessie C. Eury Library
Lincoln Christian College & Seminary
From: ill-l-boun...@webjunction.org
[mailto:ill-l-boun...@webjunction.org]
On Behalf Of Ellingson, Margaret W
Sent: Friday, June 19, 2009 8:38 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] RE: ARIEL list serve information is
incorrect--Related
Broader Question.
Infotrieve may have been an ALA exhibitor years ago but they've
definitely
not been around at ALA for the last few years. -- Margaret
I would suggest that as many people as possible visit the Infotrieve
booth
and pose these questions. It may be that sales of 4.1.1 have tapered
off, as
everyone who wanted it purchased it when it first came out. As a result,
their sales reps may well think it's a dead issue with us, and may not
be
aware of either the support problems or the large community of Ariel
users
who want to continue using it alongside Odyssey (standalone or
ILLiad-embedded). The more of us asking, the better chance we have of
focussing their attention back to the development issues, testing of
scanners, updating the web site etc.
Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern Univ Library (OCLC = JCR)
1970 Campus Dr, Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-elli...@northwestern.edu
http://www.library.northwestern.edu/transportation/
From: ill-l-boun...@webjunction.org
[mailto:ill-l-boun...@webjunction.org]
On Behalf Of Leslie Starasta
Sent: Thursday, June 18, 2009 11:29 AM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] RE: ARIEL list serve information is
incorrect--Related
Broader Question.
To what extent should we, individually and collectively, plan on
visiting
the Infotrieve booth at the upcoming ALA annual?
Leslie
From: ill-l-boun...@webjunction.org
[mailto:ill-l-boun...@webjunction.org]
On Behalf Of Joe Ellison
Sent: Thursday, June 18, 2009 11:14 AM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] RE: ARIEL list serve information is
incorrect--Related
Broader Question.
I just got back from the annual SLA conference. I spoke briefly with an
Infotrieve rep who said that they are still supporting Ariel, but wasn't
sure about development. Since it isn't one of his areas of
responsibility,
it seemed unnecessary to delve too deeply into the response time and
other
support issues people have. I did give him my contact info, along with a
note regarding the questions (support for Ariel 4.1.1, Vista
compatibility,
development plans) I had, and he promised to pass it to the woman who
would
most likely have the answers. She was there, but not at the booth when I
stopped by. She is supposed to email me with more information. I'll
post it
to the list once I have it--and if I don't get it, I'll email the
fellow I
spoke with.
Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern Univ Library (OCLC = JCR)
1970 Campus Dr, Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-elli...@northwestern.edu
http://www.library.northwestern.edu/transportation/
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