My experience with Ariel support in the last few years has not always been great, to say the least. But we recently had a hard disk failure on our Ariel station and had no disk to reload 3.4. Ariel support provided a link to the installation file and a new key to load the software.
--Tom ***** Thomas B. Craig, MSLS Director of Library Services Watson W. Wise Medical Research Library University of Texas Health Science Center at Tyler phone: 903-877-2864 fax: 903-877-2221 email: thomas.cr...@uthct.edu ***** Opinions stated are those of the sender and are not official statements of the University of Texas Health Science Center at Tyler. Please do not share or forward without permission. Please inform the sender of misdirected messages. -----Original Message----- From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Denise L Montgomery Sent: Tuesday, June 23, 2009 11:15 AM To: lstara...@lccs.edu; Interlibrary Loan Listserv Cc: 'Interlibrary Loan Listserv'; 'Discussion of the Ariel Document Transmission System' Subject: [ARIE-L] Re: RE: [ILL-L] Future Ariel development (Cross-posted) Maybe Ariel is going the way of the dinosaurs? Denise Leslie Starasta wrote: >Since it seems that Infotrieve is not likely to exhibit at ALA, is there >some other method in which the library community should begin clamoring for >information concerning the future of Ariel. I'm not usually a >rabble-rouser, but I would hope that a company would take note if bombarded >by calls from their patrons. Thoughts? > > > > > >Leslie Starasta > >Information Services Librarian > >Jessie C. Eury Library > >Lincoln Christian College & Seminary > > > > > > > >From: ill-l-boun...@webjunction.org [mailto:ill-l-boun...@webjunction.org] >On Behalf Of Ellingson, Margaret W >Sent: Friday, June 19, 2009 8:38 AM >To: Interlibrary Loan Listserv >Subject: RE: [ILL-L] RE: ARIEL list serve information is incorrect--Related >Broader Question. > > > >Infotrieve may have been an ALA exhibitor years ago but they've definitely >not been around at ALA for the last few years. -- Margaret > > > > > > > >I would suggest that as many people as possible visit the Infotrieve booth >and pose these questions. It may be that sales of 4.1.1 have tapered off, as >everyone who wanted it purchased it when it first came out. As a result, >their sales reps may well think it's a dead issue with us, and may not be >aware of either the support problems or the large community of Ariel users >who want to continue using it alongside Odyssey (standalone or >ILLiad-embedded). The more of us asking, the better chance we have of >focussing their attention back to the development issues, testing of >scanners, updating the web site etc. > > > >Joe Ellison > >Document Delivery and Digital Initiatives Assistant > >Transportation Library, Northwestern Univ Library (OCLC = JCR) > >1970 Campus Dr, Evanston, IL 60208-2300 > >voice: 847-491-8600, fax: 847-491-8601 > >j-elli...@northwestern.edu > >http://www.library.northwestern.edu/transportation/ > > > >From: ill-l-boun...@webjunction.org [mailto:ill-l-boun...@webjunction.org] >On Behalf Of Leslie Starasta >Sent: Thursday, June 18, 2009 11:29 AM >To: 'Interlibrary Loan Listserv' >Subject: RE: [ILL-L] RE: ARIEL list serve information is incorrect--Related >Broader Question. > > > >To what extent should we, individually and collectively, plan on visiting >the Infotrieve booth at the upcoming ALA annual? > > > >Leslie > > > >From: ill-l-boun...@webjunction.org [mailto:ill-l-boun...@webjunction.org] >On Behalf Of Joe Ellison >Sent: Thursday, June 18, 2009 11:14 AM >To: 'Interlibrary Loan Listserv' >Subject: RE: [ILL-L] RE: ARIEL list serve information is incorrect--Related >Broader Question. > > > >I just got back from the annual SLA conference. I spoke briefly with an >Infotrieve rep who said that they are still supporting Ariel, but wasn't >sure about development. Since it isn't one of his areas of responsibility, >it seemed unnecessary to delve too deeply into the response time and other >support issues people have. I did give him my contact info, along with a >note regarding the questions (support for Ariel 4.1.1, Vista compatibility, >development plans) I had, and he promised to pass it to the woman who would >most likely have the answers. She was there, but not at the booth when I >stopped by. She is supposed to email me with more information. I'll post it >to the list once I have it--and if I don't get it, I'll email the fellow I >spoke with. > > > >Joe Ellison > >Document Delivery and Digital Initiatives Assistant > >Transportation Library, Northwestern Univ Library (OCLC = JCR) > >1970 Campus Dr, Evanston, IL 60208-2300 > >voice: 847-491-8600, fax: 847-491-8601 > >j-elli...@northwestern.edu > >http://www.library.northwestern.edu/transportation/ > > > > > > ------------------------------------------------------------------------ _______________________________________________ >ILL-L mailing list >il...@webjunction.org >http://lists.webjunction.org/mailman/listinfo/ill-l >ARIEL _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
