When it happened to us it was because our server IP had changed when they upgraded our system, but it only happened when we were emailing not with regular Ariel. We just had to change it in the email settings under properties.
From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of bjo...@daltonstate.edu Sent: Tuesday, March 29, 2011 2:45 PM To: Discussion of the Ariel Document Transmission System Subject: Re: [ARIE-L] 0 Tries It happens sometimes. No idea why. Click on the document to highlight it, and then under DOCUMENT select RELEASE and it should go. Barbara ----- Original Message ----- From: Kristen Graham Date: Tuesday, March 29, 2011 3:20 pm Subject: [ARIE-L] 0 Tries To: "arie-l@u.washington.edu" > After successfully scanning a document Ariel shows that it is > "ready" but hasn't tried to send it. Any ideas on why? > > Kristen Graham > Interlibrary Loan Manager > Simpson College > 508 North C St. > Indianola, IA 50125 > 515-961-1815 > http://dunnlib.simpson.edu > > [cid:image001.jpg@01CBEE1B.FF8476B0] > >
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