We're using Illiad 8.1, Ariel 4.1 on Windows 7. From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Janet Stewart Sent: Tuesday, June 28, 2011 3:33 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] Bookeye 4 scanner w/BSCAN software
Which version of ILLiad Janet Stewart Interlibrary Loan Healey Library UMass Boston janet.stew...@umb.edu<mailto:janet.stew...@umb.edu> 617-287-5931 are you running? From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Scholl, Jodi A Sent: Tuesday, June 28, 2011 3:44 PM To: 'Discussion of the Ariel Document Transmission System' Subject: [ARIE-L] Bookeye 4 scanner w/BSCAN software All, Is anyone out there using the Bookeye4 scanner with the BSCAN software? University of Iowa just purchased one for the ILL office and we are having a very difficult time using it in production. We've been on the phone with the vendor 6+ times in the month since we set it up, and every time they web-ex in and check the functionality using the diagnostic tools online, it works fine. We hang up the phone and disconnect the web-ex session and begin to scan and it doesn't work again. We don't have enough experience with the product to know how it should work, since we haven't been able to use it for Ariel or Illiad processing since we purchased it in mid-May. Has anyone else had trouble with the Bookeye4 hardware with the BSCAN software running Illiad, Odyssey and/or Ariel? Any info is greatly appreciated. Jodi Jodi Scholl University of Iowa Libraries Head, Library IT Operations & Support Services Iowa City, IA Jodi Scholl Head, LIT Operations & Support Services University of Iowa Libraries 319.335.5973
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