Jodi, The George Washington University Law School is also having difficulty using Ariel 4.1.1/Windows 7 with the Bookeye and BSCAN software. We are fairly confident that the problem exists with Ariel 4.1.1 and not Bookeye/BSCAN. It appears having a second NIC confuses Ariel, causing us to not be able to use Ariel's file transfer functionality (but the email functionality seems to work fine). It's hugely frustrating.
Jen. On Wed, Jun 29, 2011 at 8:51 AM, Scholl, Jodi A <jodi-sch...@uiowa.edu> wrote: > > > All, > > I should add that we've not concluded if it's hardware, firmware, software, > or what. We had just installed another Bookeye4 (with the KIC software for > public scanning) and that one is used daily and has been problem-free. So in > trying to rule out all the variables, I was wondering if there might be > something involving that particular model and the BSCAN software. > > > > At this point, odds are looking more likely that we just received a lemon. > If so, the vendor has promised to make good on it and ship us a new one. > I'll post an update once it's resolved. > > Jodi Scholl > > > > > > Jodi Scholl > > Head, LIT Operations & Support Services > > University of Iowa Libraries > > 319.335.5973 > -- Jennifer Fritz George Washington University Jacob Burns Law Library 716 20th Street NW Washington, DC 20052 202.994.1022 _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=Ariel_Scanners
