Have you by any chance installed Netscape 7.2 on a Mac? Do you have the same results using NS?
If Netscape 7.2 or up has the same fault you can report it to Remedy support and hope they fix it.... and then it MIGHT just also be fixed on Firefox as well....
Regards,
Michiel
On 4/21/06, Barbara SIEBERT <[EMAIL PROTECTED]> wrote:
Listers,
ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat 5.0.28, Java 1.4.2, Help Desk 6
I'm on a project at an university where there are lots of Mac users using FireFox to access the Mid-Tier. Everything works fine except for 2 annoying issues.
1) Scroll bars, just the bars, are appearing randomly throughout the screen. They can live with this but it isn't pretty.
2) When you click on the expand box or diary field icon, the edit screen opens but the text is in a small area on the screen and is only the amount that you could see on the HD ticket. They do not see the full edit screen. This is extremely annoying as they can't see, for example, the entire Description field, nor add to it.
Any suggestions on how to fix/troubleshoot these issues? I'm not a Mac person and don't know where to start.
Thanks,
Barb Siebert
QMX Support Services
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