This is AR Server/Email engine patch 16. When using an incoming email "submit" template the documentation (and Remedy tech support) specify that any field with multiple lines must be included in [$$ $$]. For example, a Worklog in a properly formatted incoming email might be:
Schema: HPD_Test Server: MyARServer Login: Demo Password: Action: Submit Format: Short !Status!: Work In Progress !WorkLog!: [$$ This has multiple lines $$] In the current version any emails we recieve with the [$$ $$] pairs do not work. The parser completely cuts this section out of the entry that goes into the AR System Email Messages form. If we do not put in the [$$ $$] pairs then the entry does end up in the AR System Email Messages form but does not process correctly into the submit action because these are needed. Is the documentation wrong? Or the formatting? Any help would be appreciated. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
