I know this isn't helpful, but what is it about the weekend that causes the Remedy Email Engine to act up?
--Tim --- William Rentfrow <[EMAIL PROTECTED]> wrote: > This is AR Server/Email engine patch 16. > > When using an incoming email "submit" template the documentation (and Remedy > tech support) specify that any field with multiple lines must be included in > [$$ $$]. For example, a Worklog in a properly formatted incoming email might > be: > > Schema: HPD_Test > Server: MyARServer > Login: Demo > Password: > Action: Submit > Format: Short > !Status!: Work In Progress > !WorkLog!: [$$ This > has > multiple > lines $$] > > In the current version any emails we recieve with the [$$ $$] pairs do not > work. The parser completely cuts this section out of the entry that goes > into the AR System Email Messages form. > > If we do not put in the [$$ $$] pairs then the entry does end up in the AR > System Email Messages form but does not process correctly into the submit > action because these are needed. > > Is the documentation wrong? Or the formatting? Any help would be > appreciated. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
