Re: Whatsup --> Remedy

Tue, 25 Apr 2006 14:00:17 -0700

Title: Whatsup --> Remedy
**
Have you been to any Remedy training?  If so, the Remedy API set is the connecting point.  Most NMS have documentation on how to integrate with ticketing systems like Remedy.

Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Whatsup --> Remedy

**
Can you give me any orientation of were to start... or any manual to look
 
The exactly thing is to submit a ticket when an event occured.
 
 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, April 25, 2006 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Whatsup --> Remedy

**
Pretty much any network monitoring software does this.  Netcool, Marimba, HP OpenView, etc.  The integrations are not that difficult.

Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Whatsup --> Remedy

**

Hi,
        Im use an application for monitoring some servers that calls whatsup.
        Does anybody knows if exist any integration/automatization that generates a ticket on Remedy whenever an events is performed on it.

        I mean when a server goes down this application must communicate within remedy and submit a ticket.

        Thanks!

        ARS 6.0
        MS SQL SERVER 2000

       




Ignacio G. Rusconi
Data Base Administrator

Ford Argentina-TeleTech

 :.4756-9367.:

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