Dave,
One thing that's a little different about how ARS 6.3 works
is that there's more initial caching at the client level to speed up performance
in subsequent transactions. This can be controlled to some extent by
changing your caching thresholds, and by turning on the Developer Cache Mode for
production systems.
Mid-Tier is especially susceptible to the caching issue -
initial downloads of a large form may take close to a minute. But once
that's done, if recaching isn't required, subsequent updates and normal
transactions are very quick.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber
Sent: Monday, May 08, 2006 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Server performance issues?
All,
I'm working nicely through the changes required to our test installation of
ARS 6.3/Helpdesk 6 (I can't really call it ITSM6 yet), and the server
performance isn't looking too good at the moment.
When I talk performance, I'm talking about general working in the Admin
tool - saving forms/active links and filters, exporting data. It was slow
on our old server (Win2k, ARS 5.1.1, Helpdesk 4, running dual 500mHz processors
with 1gig of ram), but its definitely slower on the new server (Win2k3, ARS 6.3,
Helpdesk 6, running dual 3gig processors with 4gig of ram).
Right now I'm trying to do a definitions back of the helpdesk form, and
I've been sitting waiting for what feels like an eternity - go the export defs
window open, selected HPD:HelpDesk, and I've done a "Add All Related", and its
just hanging.
Any suggestions where to look on our servers? Have to admit that the
Admin tool is unpatched though - does anyone expect that I'd have performance
improvements in moving to a later patch?
Regards,
Dave
ps. How to get an ARS 5.1.1 to 6.3/Helpdesk 4 to 6 migration done in
less than 2 weeks - I'll tell you by the end of the week, which is my supposed
deadline :)
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