Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS).
On 5/9/06, Rick Cook <[EMAIL PROTECTED]> wrote:
Preach it, brother! I'm not the admin, nor am I Claire (there could
only one Claire!), so I'll let others admonish people like Carl to
actually contribute something before insulting longtime and substantial
contributors like Phil.
But Phil and Gidd are right, and it's high time for some people to get a
wake-up call with a clue-by-4.
** DISCLAIMER ** This does NOT apply to about 98% of the posters to
this list. This is not telling newbies "Go away". This is not an
attempt to scare anyone away. My stated comments are my own.
Here's the progression, for those apparently new to such processes.
1) You encounter a problem with a Remedy product.
2) You try to fix it yourself.
3) You seek help from your co-workers (if any).
4) You read the manuals and check the Remedy KB to see if there's some
tidbit of information that might help with that process.
5) Repeat steps 2-4 at least until the most apparent solutions have been
tried.
6) You contact Remedy Support and/or the list.
7) You (probably) receive help from Remedy Support and/or the list.
The ARSList is here to help people who have first made a substantial
effort to help themselves. It is intended to be an aid to, not a
substitute for, learning how to do your job. While we were all newbies
at some point, and we don't mind helping other newbies gain experience,
there are a few people, including several from an offshore organization,
who have shown a consistent pattern of asking basic questions to the
list instead of taking the time to read the manuals provided with the
product, and to actually grow their skills beyond that of newbie.
Were I one of these few individuals, or an employee of this
organization, I would hope that I would do what most posters do here -
display to the rest of my professional community that I had the skills
and initiative to at least learn to code my way out of a wet paper bag
with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn.
Executive Summary: Please respect the time of those who are trying to
help others by trying to help yourself first.
Sergeant-at-Arms: Haul these miscreants away... :)
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gidd Calden
Sent: Tuesday, May 09, 2006 7:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pager Notifications.
Carl,
Do you mean that physically or verbally ?
In defense of Phil, and he needs no defense, he makes a good Point.
While it is often easier to ask a question on the list, perhaps that
should be preceded by the requestor's research including looking at a
manual once in awhile. There are more then a few listers that have a
tendency to ask a question and then wait for the reply and not do any
self help on their side.... YOU KNOW WHO YOU ARE !
Claire, chime in here if I am to far out in left field? Doh !!
Has Remedy stopped shipping pdf guides, manuals and reference materials
now?
My .02
Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Reenus
Sent: Tuesday, May 09, 2006 5:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pager Notifications.
Ha, what an ass!
>From: " [EMAIL PROTECTED]" <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Re: Pager Notifications.
>Date: Mon, 8 May 2006 23:05:45 -0400
>
>Got a manual? Ever read it? Been to training? We have, try it.
>-----Original message-----
>From: Mallikharjunudu_Chidella [EMAIL PROTECTED]
>Date: Mon, 8 May 2006 22:36:21 -0400
>To: arslist@ARSLIST.ORG
>Subject: Pager Notifications.
>
>:-) Hi list,
>:-)
>:-)
>:-) SLA have 2 notification one is "Email" and the other is "Pager".
>:-) Notification can be created using "Send Alert or Email" and for
>pager we :-) should use "Send Page or Run Process" option to create
>pager :-) notification through command line statement to send a page or
>run an :-) executable.
>:-)
>:-) Can you please let me know about the command line statement to be
>given
>:-) in the "Send Page or Run Process" for the pager notification.
>:-)
>:-) Thanks in advance. :o)
>:-)
>:-) Thanks
>:-)
>:-) Malli
>:-)
>:-)
>:-)
>:-)
>:-)
>:-)
>:-) DISCLAIMER:
>:-) This email (including any attachments) is intended for the sole use
>of
>:-) the intended recipient/s and may contain material that is
>CONFIDENTIAL
>:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others
>or
>:-) copying or distribution or forwarding of any or all of the contents
>in
>:-) this message is STRICTLY PROHIBITED. If you are not the intended
>:-) recipient, please contact the sender by email and delete all
>copies; :-) your cooperation in this regard is appreciated.
>:-)
>:-)
>_______________________________________________________________________
>________
>:-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>:-)
>
>_______________________________________________________________________
>________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_________________________________________________________________
Express yourself instantly with MSN Messenger! Download today - it's
FREE!
http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
________________________________________________________________________
____
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___
