Amen, Brother Warren. One of the reasons I stay subscribed to the ARSLIST is the "anti-RTFM" nature of the group. I can't tell you how many times I've been stuck on some non-ARS problem at 3:00 AM, and forced myself to search through old Usenet articles. I invariably come across the most irritating types of messages known to humankind, namely:
1. Some bozo who says, "What do you want to do THAT for?" (None ya bizness!) 2. Some fool who writes, "It's clearly explained in the manual." (Maybe I don't HAVE the manual.) 3. Some jerk who posts an incomplete fragment of the code and says, "This ought to work." (Of course it doesn't work.) 4. Some waste of protoplasm who shouts, "You posted this question in the wrong group!" 5. Some mouth-breather who says, "I've wondered the same thing myself. Let me know if you ever figure it out." (Thanks for chiming in.) 6. Some heartless villain who points me to a book that I can buy for $49.95. (How very Microsoftian.) Seriously, sometimes I wonder why I stay in IT. --Tim --- Warren Baltimore <[EMAIL PROTECTED]> wrote: > Personally, I'd rather like to see a little less scolding and a little more > helping. Nobody knows what this person's situation is, whether or not they > have a manual (or for that matter any experience with ARS). > > > On 5/9/06, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > Preach it, brother! I'm not the admin, nor am I Claire (there could > > only one Claire!), so I'll let others admonish people like Carl to > > actually contribute something before insulting longtime and substantial > > contributors like Phil. > > > > But Phil and Gidd are right, and it's high time for some people to get a > > wake-up call with a clue-by-4. > > > > ** DISCLAIMER ** This does NOT apply to about 98% of the posters to > > this list. This is not telling newbies "Go away". This is not an > > attempt to scare anyone away. My stated comments are my own. > > > > Here's the progression, for those apparently new to such processes. > > > > 1) You encounter a problem with a Remedy product. > > 2) You try to fix it yourself. > > 3) You seek help from your co-workers (if any). > > 4) You read the manuals and check the Remedy KB to see if there's some > > tidbit of information that might help with that process. > > 5) Repeat steps 2-4 at least until the most apparent solutions have been > > tried. > > 6) You contact Remedy Support and/or the list. > > 7) You (probably) receive help from Remedy Support and/or the list. > > > > The ARSList is here to help people who have first made a substantial > > effort to help themselves. It is intended to be an aid to, not a > > substitute for, learning how to do your job. While we were all newbies > > at some point, and we don't mind helping other newbies gain experience, > > there are a few people, including several from an offshore organization, > > who have shown a consistent pattern of asking basic questions to the > > list instead of taking the time to read the manuals provided with the > > product, and to actually grow their skills beyond that of newbie. > > > > Were I one of these few individuals, or an employee of this > > organization, I would hope that I would do what most posters do here - > > display to the rest of my professional community that I had the skills > > and initiative to at least learn to code my way out of a wet paper bag > > with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. > > > > Executive Summary: Please respect the time of those who are trying to > > help others by trying to help yourself first. > > > > Sergeant-at-Arms: Haul these miscreants away... :) > > > > Rick > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden > > Sent: Tuesday, May 09, 2006 7:12 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Pager Notifications. > > > > Carl, > > > > Do you mean that physically or verbally ? > > > > In defense of Phil, and he needs no defense, he makes a good Point. > > > > While it is often easier to ask a question on the list, perhaps that > > should be preceded by the requestor's research including looking at a > > manual once in awhile. There are more then a few listers that have a > > tendency to ask a question and then wait for the reply and not do any > > self help on their side.... YOU KNOW WHO YOU ARE ! > > > > Claire, chime in here if I am to far out in left field? Doh !! > > > > Has Remedy stopped shipping pdf guides, manuals and reference materials > > now? > > > > My .02 > > > > Regards...Gidd > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus > > Sent: Tuesday, May 09, 2006 5:40 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Pager Notifications. > > > > Ha, what an ass! > > > > > > >From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > > >Reply-To: arslist@ARSLIST.ORG > > >To: arslist@ARSLIST.ORG > > >Subject: Re: Pager Notifications. > > >Date: Mon, 8 May 2006 23:05:45 -0400 > > > > > >Got a manual? Ever read it? Been to training? We have, try it. > > >-----Original message----- > > >From: Mallikharjunudu_Chidella [EMAIL PROTECTED] > > >Date: Mon, 8 May 2006 22:36:21 -0400 > > >To: arslist@ARSLIST.ORG > > >Subject: Pager Notifications. > > > > > >:-) Hi list, > > >:-) > > >:-) > > >:-) SLA have 2 notification one is "Email" and the other is "Pager". > > >Email > > >:-) Notification can be created using "Send Alert or Email" and for > > >pager we :-) should use "Send Page or Run Process" option to create > > >pager :-) notification through command line statement to send a page or > > > > >run an :-) executable. > > >:-) > > >:-) Can you please let me know about the command line statement to be > > >given > > >:-) in the "Send Page or Run Process" for the pager notification. > > >:-) > > >:-) Thanks in advance. :o) > > >:-) > > >:-) Thanks > > >:-) > > >:-) Malli > > >:-) > > >:-) > > >:-) > > >:-) > > >:-) > > >:-) > > >:-) DISCLAIMER: > > >:-) This email (including any attachments) is intended for the sole use > > > > >of > > >:-) the intended recipient/s and may contain material that is > > >CONFIDENTIAL > > >:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others > > >or > > >:-) copying or distribution or forwarding of any or all of the contents > > > > >in > > >:-) this message is STRICTLY PROHIBITED. If you are not the intended > > >:-) recipient, please contact the sender by email and delete all > > >copies; :-) your cooperation in this regard is appreciated. > > >:-) > > >:-) > > >_______________________________________________________________________ > > >________ > > >:-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > >:-) > > > > > >_______________________________________________________________________ > > >________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > _________________________________________________________________ > > Express yourself instantly with MSN Messenger! Download today - it's > > FREE! > > http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ > > > > ________________________________________________________________________ > > ____ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine IT Services > School of Medicine > University of Washington > Box 358220 > 1325 Fourth Ave, Suite 2000 > Seattle, WA 98101 > > The opinions expressed in this e-mail are in no way those of the University > of Washington, or the State of Washington. They are my own. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
