I have always been amazed at how patient many of the responders are to posters. Especially when you can tell that there is no way any attempt to look in the manuals or the arslist archives was done.
It is hard to sometimes find what you're looking for in the pdf's, much less the knowledge base on the support site. But if you are taking the time to just read these postings, whether they actually apply to something you're doing at the time, you get a feel for the 'lingo' and maybe it will help in your searches and education.
Of course the people that are lazy are not reading this, they are just looking for someone to do their work basically. What is really scary, is that some of them are consultants!
Thanks to all the patient responders!
Susan
On 5/9/06, Rick Cook <[EMAIL PROTECTED]> wrote:
Ah, Andy, you're alright! As I stated earlier, so are about 98% of the
rest of the posters.
Sorry if I seemed a little harsh on the other 2% - none of whom are
first time offenders - but sometimes nice don't feed the bulldog.
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, May 09, 2006 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Lazy posters
I have taken the admin course for 4.5 and can figure out most of the
simple things, but I am by no means a programmer and struggle at times
getting new features to work. I have always found this list to be very
helpful; the most helpful thing there is actually. I have access to the
manuals online from the Remedy website, but frequently have no idea
where to even begin looking. So I must admit I often try the list before
scouring pdf's, but I have always found folks here to be a great help.
I have actually wished someone would ask a question simple enough that I
could offer an answer (-:
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Reenus
Sent: Tuesday, May 09, 2006 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Lazy posters
Exactly! I was without a manual or training for several weeks when I
first started.
>From: Warren Baltimore < [EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Re: OT: Lazy posters
>Date: Tue, 9 May 2006 08:56:41 -0700
>
>Personally, I'd rather like to see a little less scolding and a little
more
>helping. Nobody knows what this person's situation is, whether or not
they
>have a manual (or for that matter any experience with ARS).
>
>
>On 5/9/06, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>>Preach it, brother! I'm not the admin, nor am I Claire (there could
>>only one Claire!), so I'll let others admonish people like Carl to
>>actually contribute something before insulting longtime and
substantial
>>contributors like Phil.
>>
>>But Phil and Gidd are right, and it's high time for some people to get
a
>>wake-up call with a clue-by-4.
>>
>>** DISCLAIMER ** This does NOT apply to about 98% of the posters to
>>this list. This is not telling newbies "Go away". This is not an
>>attempt to scare anyone away. My stated comments are my own.
>>
>>Here's the progression, for those apparently new to such processes.
>>
>>1) You encounter a problem with a Remedy product.
>>2) You try to fix it yourself.
>>3) You seek help from your co-workers (if any).
>>4) You read the manuals and check the Remedy KB to see if there's some
>>tidbit of information that might help with that process.
>>5) Repeat steps 2-4 at least until the most apparent solutions have
been
>>tried.
>>6) You contact Remedy Support and/or the list.
>>7) You (probably) receive help from Remedy Support and/or the list.
>>
>>The ARSList is here to help people who have first made a substantial
>>effort to help themselves. It is intended to be an aid to, not a
>>substitute for, learning how to do your job. While we were all
newbies
>>at some point, and we don't mind helping other newbies gain
experience,
>>there are a few people, including several from an offshore
organization,
>>who have shown a consistent pattern of asking basic questions to the
>>list instead of taking the time to read the manuals provided with the
>>product, and to actually grow their skills beyond that of newbie.
>>
>>Were I one of these few individuals, or an employee of this
>>organization, I would hope that I would do what most posters do here -
>>display to the rest of my professional community that I had the skills
>>and initiative to at least learn to code my way out of a wet paper bag
>>with a map, a knife, and a flashlight. Remedy isn't THAT hard to
learn.
>>
>>Executive Summary: Please respect the time of those who are trying to
>>help others by trying to help yourself first.
>>
>>Sergeant-at-Arms: Haul these miscreants away... :)
>>
>>Rick
>>
>>-----Original Message-----
>>From: Action Request System discussion list(ARSList)
>>[mailto:arslist@ARSLIST.ORG] On Behalf Of Gidd Calden
>>Sent: Tuesday, May 09, 2006 7:12 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Pager Notifications.
>>
>>Carl,
>>
>>Do you mean that physically or verbally ?
>>
>>In defense of Phil, and he needs no defense, he makes a good Point.
>>
>>While it is often easier to ask a question on the list, perhaps that
>>should be preceded by the requestor's research including looking at a
>>manual once in awhile. There are more then a few listers that have a
>>tendency to ask a question and then wait for the reply and not do any
>>self help on their side.... YOU KNOW WHO YOU ARE !
>>
>>Claire, chime in here if I am to far out in left field? Doh !!
>>
>>Has Remedy stopped shipping pdf guides, manuals and reference
materials
>>now?
>>
>>My .02
>>
>>Regards...Gidd
>>
>>
>>
>>-----Original Message-----
>>From: Action Request System discussion list(ARSList)
>>[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Reenus
>>Sent: Tuesday, May 09, 2006 5:40 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Pager Notifications.
>>
>>Ha, what an ass!
>>
>>
>> >From: " [EMAIL PROTECTED]" <[EMAIL PROTECTED]>
>> >Reply-To: arslist@ARSLIST.ORG
>> >To: arslist@ARSLIST.ORG
>> >Subject: Re: Pager Notifications.
>> >Date: Mon, 8 May 2006 23:05:45 -0400
>> >
>> >Got a manual? Ever read it? Been to training? We have, try it.
>> >-----Original message-----
>> >From: Mallikharjunudu_Chidella [EMAIL PROTECTED]
>> >Date: Mon, 8 May 2006 22:36:21 -0400
>> >To: arslist@ARSLIST.ORG
>> >Subject: Pager Notifications.
>> >
>> >:-) Hi list,
>> >:-)
>> >:-)
>> >:-) SLA have 2 notification one is "Email" and the other is "Pager".
>> >:-) Notification can be created using "Send Alert or Email" and for
>> >pager we :-) should use "Send Page or Run Process" option to create
>> >pager :-) notification through command line statement to send a page
or
>>
>> >run an :-) executable.
>> >:-)
>> >:-) Can you please let me know about the command line statement to
be
>> >given
>> >:-) in the "Send Page or Run Process" for the pager notification.
>> >:-)
>> >:-) Thanks in advance. :o)
>> >:-)
>> >:-) Thanks
>> >:-)
>> >:-) Malli
>> >:-)
>> >:-)
>> >:-)
>> >:-)
>> >:-)
>> >:-)
>> >:-) DISCLAIMER:
>> >:-) This email (including any attachments) is intended for the sole
use
>>
>> >of
>> >:-) the intended recipient/s and may contain material that is
>> >CONFIDENTIAL
>> >:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by
others
>> >or
>> >:-) copying or distribution or forwarding of any or all of the
contents
>>
>> >in
>> >:-) this message is STRICTLY PROHIBITED. If you are not the intended
>> >:-) recipient, please contact the sender by email and delete all
>> >copies; :-) your cooperation in this regard is appreciated.
>> >:-)
>> >:-)
>>
>_______________________________________________________________________
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>> >:-)
>> >
>>
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>
>
>
>--
>Warren R. Baltimore II
>Remedy Developer
>UW Medicine IT Services
>School of Medicine
>University of Washington
>Box 358220
>1325 Fourth Ave, Suite 2000
>Seattle, WA 98101
>
>The opinions expressed in this e-mail are in no way those of the
University
>of Washington, or the State of Washington. They are my own.
>
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