Re: Problems with ARS Client tools - RPC Connection Refused error

[Dave Barber]

**

We had an issue with changes to the firewall policy (Black Ice) which got rolled out - it didn't affect Remedy (thankfully), but did effect some other applications.

 

Of course, you can try pinging the server, both by IP address and name to determine where the problem lies.

Regards

Dave

 

On 11/07/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

**

Grant:
 
This may not be obvious, but is there a firewall somewhere blocking RPC (UDP/TCP port 111)?
 
Also, check the servers to see if your IP is blocked incoming.
 
James McKenzie
 

________________________________

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Campbell, Grant I

Sent: Tuesday, July 11, 2006 12:27 PM

To: arslist@ARSLIST.ORG
Subject: Problems with ARS Client tools - RPC Connection Refused error

**
I am having a very strange problem with my Remedy Client tools on my workstation.  I have a rather significant number of servers I am normally able to connect to, but recently I cannot connect to any of them.   I am receiving the very familiar error message:

 
ARERR [90] Cannot establish a network connection to the AR System server : <my server name>(0) : RPC: Miscellaneous tli error - System error (Connection refused)

 
Normally this indicates a problem at the server end and I've seen it many times before, however, I am getting this for *every* server I try to connect to.   I know this is a specific problem with my workstation because I can connect to these servers from other workstations (through Terminal Server or VNC).  Others can connect to these servers.   I have exhausted a significant number of troubleshooting steps:  (uninstalling/reinstalling...using older and new versions of ARS...cleaning registry entries...even running in "Safe mode").  I'm at the place where I'm going to start uninstalling other software to see if that is the problem.

 
I was just wondering if anyone has see this as a "client" problem before.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Grant Campbell

__20060125_______________________This posting was submitted with HTML in it___

__20060125_______________________This posting was submitted with HTML in it___