Re: Info on setting up Avaya CTI with Remedy....

[Angus Comber]

** What exactly are you looking to do?  Surely if you pop a Remedy screen from an IVR you are going to get a LOT of screenpops?   DDE is very naff.  Wouldn't recommend.  There are other ways.   Angus   ----- Original Message ----- From: Gray, Alexander Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, July 11, 2006 10:54 PM Subject: Info on setting up Avaya CTI with Remedy.... ** Folks,   Need some info or help in setting up CTI caller screen pops using the Avaya IVR system. Can you use DDE and runmacro to make it happen or any other way is fine too.   Thanks   Alex __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___