The only answer that I think of is: it depends. The number of administrators and/or support staff is going to depend upon what you intend to do with the product once you have it installed. Are you planning on integrating it with existing systems? What are your support hours going to be like? What sort of support coverage are you doing to need?
It has been my experience that most AR Admins/Developers are the typical over-worked, not-happy-unless-they-are-moving-at-mach-2.5-with-the-hair-on-fire types. They dread being idle, require lots of pizza and... Are you buying any of this? No? Well, I tried... :-) Most of the implementations which I have been a part of have always had at minimum two admins. One was a primary, and the other was a backup. Having just one admin is like having one foot and then expecting to run. It doesn't work very well. Vacations, sick days, projects, other work all factor into it. If you go with two, you might want to stagger schedules, such that one comes in later in the morning and stays later in the evening to do release migrations and to extend the coverage window into the evening, etc. One of the larger implementations (over 300 concurrent, numerous apps, the AR System was their pimary tool) had six staff. There were two developers, one manager and three analysts. Another had two developers, one manager and one analyst. Other implementations of around a hundred or so had two admins as well. Piece of wisdom: develop sub-administrators or local subject matter experts. Farm the care and daily feeding of certain aspects of your system out to them, rather than relying upon your admins to maintain it. That will free them up for more important things. HTH. > Hello All, > I would like to find out on the average how many ARS Administrators are > needed to maintain a modified out of the box Help Desk system. > The type of shops I would like hear from create 800 - 1000 tickets per > year with about 175 consecutive users. > > Thank You for you help, > Tom > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org