ITSM 7 upgrade

[Den Fong]

** Hi All   Has anyone gone through this yet?  We are looking at putting a plan together for this upgrade.   We are currently at ARS 6 and ITSM 5.6 (HD/CHG/AST).  I know the cmdb is very important to the whole suite and we will focus on that first and allotted the most time to it currently.  Then we want to move our other modules on, is it possible to do a module by module basis (AST then HD then CHG).  Or should a cut over be the best solution?    Our current plan is: CMDB + integration w/Zen 2mths (without EIE) Asset 6 weeks ServiceDesk 6 weeks CHG 6 weeks   This includes examining functionality differences, customization migrations, and understanding some of the changes in the modules.  Does this sound reasonable?  Our higher ups think it's a bit long for an upgrade.   Thx             Den Fong Husky Energy Inc. 707-8th Avenue SW Calgary, Alberta CANADA T2P 3G7 Phone : 1-403-298-7244 __20060125_______________________This posting was submitted with HTML in it___