Ron; You are using the built in e-mail features of Remedy e-mail integration. This method as you have seen has limitations.
You could just turn off the E-mail Actions for the mailbox and build your own workflow to add e-mails to tickets. You just make sure the e-mails have specific words and the ticket# in the subject and build filters that find that when the e-mail arrives then does Push actions to the ticket. Bill Clary Remedy Developer, Technology Solutions FNTG | Customer Support Center 949-442-4807 W "Ron Tavares" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>... > I am working on an integration with an outside vendor that allows them to > update Remedy Requests through e-mails. This integration works fine as long > as the reply comes from the same address as the address the initial e-mail > was sent to. But, the vendor is not set up this way. the e-mails go to one > central address, then get replied to by individuals. Remedy is complaining > about this saying that "Sender address not found in original email" (4945). > I've tried changing the security settings of the incomming e-mail box to > "Use Security Key", "Use Supplied User Info" and "Use Email From Address". > They all still give me the same error. > > Is this an absolute requirement, the that the e-mails must match? > Thanks, > .ron _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
