If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent the save
- but that's just my bias. Yours will save after the warning and there's
certainly a case to be made for that approach too.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Fri 7/28/2006 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
**
Ok this is what I did a little different.
What do you think?
Active Link: HPD:HPD-Check forAllTaskAreClosed
Form name= HPD:HelpDesk
Execute on= Modify/Menu/Row Choice
Run If= ('Status' = "Resolved") AND ('colStatus' != "Closed")
If Action=
Message= All task are not closed. (Warning)
Set Fields= Status = Work In Progress Closure Code = $NULL$
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
** 1. Create a filter that does a set fields action looking for any tasks with
that HD tickets ID that are less than closed. Save the result in a temp field.
Thsi will run of the HSD ticket status is changing to Closed.
2. Create another filter that checks the Temp field and if it is not null then
pop and error message that says there are tasks still open.
On 7/27/06, William Rentfrow <[EMAIL PROTECTED]> wrote:
Add a field to the task that is "HD Status" - just copy the field right off of
the HD form.
Add 1 piece of workflow that always pushes the HD status to the tasks on modify.
Add 1 piece of workflow that generates an error (and prevents closure) if the
HD status >= Resolved and the Task status < Resolved.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
**
Sorry about that ITSM Help Desk
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
260 Lake rd
Dayville, CT 06241
(860) 779-2800
Ext: 32380
________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
** This is ITSM Help or your own help desk application?
On 7/27/06, Dan Caissie < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote:
I am trying to make it so a help desk ticket can not be closed is there are
and open child task attached to it.
I'd like to hear your take on this.
AR 6.3
SQL 2003
Windows Server 2003
Thanks,
Dan
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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
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