People here tend to get mad if there work log notes get lost so a save would at least add there notes. But you do have a point..
Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 28, 2006 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. If it works for you - I think it's great! I would probably use an error message instead of a warning to prevent the save - but that's just my bias. Yours will save after the warning and there's certainly a case to be made for that approach too. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Dan Caissie Sent: Fri 7/28/2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** Ok this is what I did a little different. What do you think? Active Link: HPD:HPD-Check forAllTaskAreClosed Form name= HPD:HelpDesk Execute on= Modify/Menu/Row Choice Run If= ('Status' = "Resolved") AND ('colStatus' != "Closed") If Action= Message= All task are not closed. (Warning) Set Fields= Status = Work In Progress Closure Code = $NULL$ Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, July 27, 2006 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** 1. Create a filter that does a set fields action looking for any tasks with that HD tickets ID that are less than closed. Save the result in a temp field. Thsi will run of the HSD ticket status is changing to Closed. 2. Create another filter that checks the Temp field and if it is not null then pop and error message that says there are tasks still open. On 7/27/06, William Rentfrow <[EMAIL PROTECTED]> wrote: Add a field to the task that is "HD Status" - just copy the field right off of the HD form. Add 1 piece of workflow that always pushes the HD status to the tasks on modify. Add 1 piece of workflow that generates an error (and prevents closure) if the HD status >= Resolved and the Task status < Resolved. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Dan Caissie Sent: Thu 7/27/2006 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** Sorry about that ITSM Help Desk Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, July 27, 2006 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** This is ITSM Help or your own help desk application? On 7/27/06, Dan Caissie < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: I am trying to make it so a help desk ticket can not be closed is there are and open child task attached to it. I'd like to hear your take on this. AR 6.3 SQL 2003 Windows Server 2003 Thanks, Dan ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org> -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
