As far as I know, there is no uninstaller for un-installing ITSM
Application. You ll have to manually un-install it. these are the steps
to be performed:
- Identify all the forms, groups, menus used exclusively by SLA
Module and delete them from server. (you ll have to take care not to
delete shared workflow)
- Then look into ar.conf and armonitor.conf and remove any line
referring to the application to be uninstalled (we had to do this for
CMDB. You ll have to check it for SLA.)
- Delete the physical folder in which the app was installed (AR
System Application\<Server name>\BMC Service Level Maangement)
- Check if there is an entry present in SHARE: Application
Properties for the module. If present, delete it.
These steps should help you to uninstall the application. And DO NOT
forget to take a backup before attempting it !!!
HTH
Anjali
Murtuza Bookwala wrote:
Coming back to an earlier question, how does one UNINSTALL an ITSM
application ??
I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall
SLA 5.6. Is it possible ?
Thanks,
- Murtuza.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, July 31, 2006 7:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
You won't be able to reinstall the ITSM application until you clear out its
entries in the SHARE:Application_Properties form.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center http://remedy.unt.edu/helpdesk/
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center http://remedy.unt.edu/helpdesk/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, July 31, 2006 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
Something to try:
Copy the "C:\Program Files\AR System Applications\<your server name>\BMC
Remedy Incident Management" folder to another drive. If you do not have
access to another drive then copy to a folder outside of "C:\Program Files".
Then delete the "C:\Program Files\AR System Applications\<your server
name>\BMC Remedy Incident Management" folder.
You want to keep a copy of the folder in case deleting it causes any
problems.
Run the install again. If it works then delete the backup copy of the
folder you created above.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Monday, July 31, 2006 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
Stephen,
I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do
have for AR System Server, Approval, Assignment, & Email Engine.
Thanks
Kieran
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: 31 July 2006 13:37
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
"Add or Remove Programs" in the Windows Control Panel.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Monday, July 31, 2006 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
Thanks Stephen, but where do I find the Uninstall?
Kieran
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: 31 July 2006 13:15
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
Kieran,
Can you run the Uninstall for Incident Management?
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Monday, July 31, 2006 6:22 AM
To: arslist@ARSLIST.ORG
Subject: How do I REinstall an ITSM application
After a botched Incident Management 7 install, I now wish to reinstall it. I
I don't have any other ITSM 7 applications installed.
However, when I try to rerun the installer I get a message
'all requirement systems are present. Nothing to install' and it doesn't go
any further.
What do I need to do to allow a reinstall? I didn't find any help on this in
the ITSM 7 installation guide. Am I correct in saying it involves entries in
SHARE:Application Properties and if so what entries?
Thanks,
Kieran O'Hare
Programmer
Information Systems Services
200/201 Pearse St.
Trinity College
Dublin 2
Phone +353 1 8962774
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
________________________________________________________________________
____
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
________________________________________________________________________
____
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
____________________________________________________________________________
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
DISCLAIMER:
-----------------------------------------------------------------------------------------------------------------------
The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.
-----------------------------------------------------------------------------------------------------------------------
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
