I have written apps to read and write records in a Lotus database using perl. Also, often use ARSperl to read and write data into Remedy. If you have some PERL skills, I'd recommend writing a small executable to periodically query Lotus and update and create records in Remedy. You'd probably need to add a field on the Remedy Helpdesk to track your key ID field from Lotus. If you need any help with some sample perl bits, contact me offline.
- Chris. "Tarey M. Gettys" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/15/2006 01:46 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Remedy and Lotus Domino Integration ** Listers, Has any one ever integrated Remedy and Lotus Domino? We may have a requirement that help desk calls tracked in a Lotus Domino database be automatically transferred to Remedy. Is that possible? Thanks for your help, Tarey __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
