Koyb,
With the submitter Mode as Locked you can allow any user with a Read Licence to submit any number of tickets.
If you change the Submitter mode to locked then each user can view his own tickets and modify them without a fixed licence on the user tool as well as on the mid tier.
Submitter Mode : Locked: Allows users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed.
If you change the Submitter mode to locked then each user can view his own tickets and modify them without a fixed licence on the user tool as well as on the mid tier.
Submitter Mode : Locked: Allows users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed.
Hope this helps,
Regards,
Roney Samuel Varghese
On 8/17/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
**I think that would be a violation of the license agreement.....Tim Powell
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Koyb P. Liabt
Sent: Wednesday, August 16, 2006 4:14 PM
To: arslist@ARSLIST.ORGSubject: Submitter Mode Changeable/Locked**
Hi All,I have a requirement to have the login Id/requester field -changeable and at the same time have users with read licenses be able to modify his/her own ticket.Is there a way to do this in Remedy?__20060125_______________________This posting was submitted with HTML in it_____20060125_______________________This posting was submitted with HTML in it___
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