Carol, We are doing something similar here.
Our Remedy system is now integrated with our HR system and other systems. When an employee or non-employee (ie. temp through an employment agency) is hired the Remedy system detects this and creates the necessary tickets. Same thing when they terminate. Details: One the front end a couple web application were created for managers to submit requests to hire someone. The manager would check the boxes to install phones, computers, email, etc. The person that has the authority to approve hires/terms then approves the request. Every ## minutes an escalation runs to see if there are any new tickets that need to be generated. For terminations, several additional steps take place. External systems are queried to see if they have an account, for example BlackBerry, VPN, etc. If so, then tickets are created to disable these accounts and assigned to the appropriate groups. Tickets are usually created prior to the employee's last day. The date/time the network account, email account, VPN account, BlackBerry account, etc., should be disabled (each could be different date/times) appears in the description of the ticket. To help keep users from disabling account prior to this date/time I added a field to the ticket forms and a filter to prevent the ticket from being closed or resolved. Note that this may take some time to implement to the point that it is fully automated. The time involved depends upon the complexity of the external systems that handle the hires/terms, your Remedy application, and available developers (in languages besides ARS). As far as the name of the process, I refer to it as HR Integration with Remedy. I'm sure there is a better term out there. HTH Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carol Carnevali Sent: Thursday, August 17, 2006 3:04 PM To: arslist@ARSLIST.ORG Subject: ? New Hires/Terminations/Moves solution We want to begin using Remedy to track the process of hiring/terminating/moving employees and consultants and I was wondering what other companies are using to do this. Is there an off-the-shelf Remedy application that handles this well or is it better to custom-build something? Basically, the process goes something like this: HR initiates the request and creates an Employee record Hiring manager needs to fill in the requirements Facilities needs to provide a workspace Voice Comm needs to set up a phone PC Help Desk needs to provide a PC or Laptop, cabling, and needs to know what software is required. Security needs to provide access to the building Data Security needs to provide access to the network, etc. User setup on various software (such as Remedy) needs to take place - For terminations, the reverse needs to take place. - For consultants, the process may be slightly different and there needs to be a termination date. - For associates who move, another process needs to take place. And the $99,000 question is: What is the best name to call this process? There must be an industry name for it, right? Thanks for your replies. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
