it is really Great when your password changes.. and it locks you out of AD !
On 8/18/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
Julie, WOW. That is kind of what I was trying to do, but in a very different way than I was approaching it. Maybe that is how it works... What a sad feature that would be then. I have no interest in embedding a user name and password in any workflow or submitting it to the "ARS Email Messages" form. (Have you looked at the permission on that form out of the box? That idea is very scary to me.) I also have no interest in embedding such information in an "AR System Email Templates" attachment either. (For the same reasons.) I was doing a Push action to the "AR System Email Messages" form and populating the fields on the 'Advanced Options' (tab) --> 'Variable Replacement' (tab). To produce a record like "Figure 4-24" shows. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/18/06, Julie Rockwood <[EMAIL PROTECTED]> wrote: > Carey, > > I have gotten reports to work with escalations > and templates. Yeeha! It took a lot of time > with support to figure out that the timestamp needed a backslash. > The escalation will eventually create 3 records > in the AR System Email Messages form. The > outgoing messge that the escalation generated > will generate an incoming query which will generate the outgoing report. > > Just have your escalation run the following notify action > > Text: > Server: myServer > Login: myLogin > Password: myPW > Schema: mySchema > Action: Query > Result: myResultTemplate > Qualification: 'Create-date' > ($\TIMESTAMP$ - (60*60*24)) > User Name: [EMAIL PROTECTED] > Mechanism: Email > Subject: Tickets Created Today > Include Fields: None > Reply To: [EMAIL PROTECTED] > > HTH, > Julie > > At 07:24 AM 8/18/2006, you wrote: > >Angelo, > > > >I think it absolutely should be possible. I however have never found > >the special handshake that would make it work. So let me quote a few > >things from the Email docs (EmailEngine-630.pdf) and see if anyone can > >help us get this to actually work. :) > > > >Ref: "Chapter 4—Outgoing email" page 120: > >" > >You can use the Field Values field or the Qualification field with > >form to retrieve required data and substitute it in the email. > >" > > > >So it sound like there is a way to create a record in the "AR System > >Email Messages" form that would let you Query for data and build the > >"Field Values" for the outgoing email. (Which could be created by an > >escalation to be sent at the "right time".) > > > >"Figure 4-24" even shows a screenshot of how this should work, but it > >does not work for me. > > > >My guess is that my template is missing something. But I have yet to > >decode the secret handshake. > > > >Has anyone ever got this feature to work? > >Any examples (preferably be based on the User or Group forms) that you > >could share? > > > >-- > >Carey Matthew Black > >Remedy Skilled Professional (RSP) > >ARS = Action Request System(Remedy) > > > >Solution = People + Process + Tools > >Fast, Accurate, Cheap.... Pick two. > >Never ascribe to malice, that which can be explained by incompetence. > ------------------------------------------------------- > Julie Rockwood > Los Alamos National Laboratory > IST-AUBAD Remedy Technical Lead > (505) 667-9846 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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