You may be able to get around sending the password via email by storing it in another template and including that template.
Check out the old thread "
Submitting tickets via email without login and password info" JulieAt 10:03 AM 8/18/2006, you wrote:
Julie,
WOW. That is kind of what I was trying to do, but in a very different
way than I was approaching it.
Maybe that is how it works... What a sad feature that would be then.
I have no interest in embedding a user name and password in any
workflow or submitting it to the "ARS Email Messages" form. (Have you
looked at the permission on that form out of the box? That idea is
very scary to me.) I also have no interest in embedding such
information in an "AR System Email Templates" attachment either. (For
the same reasons.)
I was doing a Push action to the "AR System Email Messages" form and
populating the fields on the 'Advanced Options' (tab) --> 'Variable
Replacement' (tab). To produce a record like "Figure 4-24" shows.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 8/18/06, Julie Rockwood <[EMAIL PROTECTED]> wrote:
Carey,
I have gotten reports to work with escalations
and templates. Yeeha! It took a lot of time
with support to figure out that the timestamp needed a backslash.
The escalation will eventually create 3 records
in the AR System Email Messages form. The
outgoing messge that the escalation generated
will generate an incoming query which will generate the outgoing report.
Just have your escalation run the following notify action
Text:
Server: myServer
Login: myLogin
Password: myPW
Schema: mySchema
Action: Query
Result: myResultTemplate
Qualification: 'Create-date' > ($\TIMESTAMP$ - (60*60*24))
User Name: [EMAIL PROTECTED]
Mechanism: Email
Subject: Tickets Created Today
Include Fields: None
Reply To: [EMAIL PROTECTED]
HTH,
Julie
At 07:24 AM 8/18/2006, you wrote:
>Angelo,
>
>I think it absolutely should be possible. I however have never found
>the special handshake that would make it work. So let me quote a few
>things from the Email docs (EmailEngine-630.pdf) and see if anyone can
>help us get this to actually work. :)
>
>Ref: "Chapter 4—Outgoing email" page 120:
>"
>You can use the Field Values field or the Qualification field with
>form to retrieve required data and substitute it in the email.
>"
>
>So it sound like there is a way to create a record in the "AR System
>Email Messages" form that would let you Query for data and build the
>"Field Values" for the outgoing email. (Which could be created by an
>escalation to be sent at the "right time".)
>
>"Figure 4-24" even shows a screenshot of how this should work, but it
>does not work for me.
>
>My guess is that my template is missing something. But I have yet to
>decode the secret handshake.
>
>Has anyone ever got this feature to work?
>Any examples (preferably be based on the User or Group forms) that you
>could share?
>
>--
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Solution = People + Process + Tools
>Fast, Accurate, Cheap.... Pick two.
>Never ascribe to malice, that which can be explained by incompetence.
-------------------------------------------------------
Julie Rockwood
Los Alamos National Laboratory
IST-AUBAD Remedy Technical Lead
(505) 667-9846
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