Re: Remedy on Citrix | Performance Issues

[Frank Caruso]

** The one issue we had was that all of the arf and arx files were being stored in the same folder on the CITRIX server. After a day or so it would take the user tool a long time to bring up a form because it had to hunt through several thousand cache files. Deleting the cache files helped in the short term.
Our CITRIX admin then configured the servers so that users did not share the same HOME folder.

On 8/21/06, Jason McDonald < [EMAIL PROTECTED]> wrote:

**

Well, when a user is changing tabls in helpdesk 4.00.03, the aruser window freezes over and it takes almost 5 mins for the tab to refresh.

 

 

On 8/17/06, Frank Caruso <[EMAIL PROTECTED] > wrote:

** What types of performance problems?

On 8/17/06, Jason McDonald <[EMAIL PROTECTED] > wrote:

**

Dear Listers,

 

ARS 5.1.2

Helpdesk 4.00.03

HP UNIX 11.11i

Oracle 9i

 

Some of our remedy helpdesk users are facing performance problems when logging on from Citrix environment.

 

Users logging on from other environments have so far not reported any problems.

 

Would like your advice on performance debugging tips for Remedy on Citrix.

 

Thanks,

Jason

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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com

703-376-1249 __20060125_______________________This posting was submitted with HTML in it___

__20060125_______________________This posting was submitted with HTML in it___

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125_______________________This posting was submitted with HTML in it___