FW: delete user - need help??????

[Michael LoSapio]

** Purge users that are in a file.   What I will do it take the output from arimportcmd >    AR System Import Tool  Wed Aug 23 01:30:00 2006   **** Import of D:\autoimport\remedy_users.csv started. **** Record 1 :  -- Login name (jdoe) already exists. Enter a different login name. ( 43334)   "jdoe","Doe","Jane","Jane Doe","None"   **** Import completed with errors:        14 Records were imported to form SHR:People; 1 Records were not. ------------------------------------------------------------------------------------------------------------------------------------   And script that output into a new file… and run against something to remove John Doe (also jdoe) from the system completely (including all historical data)… so that Jane Doe’s import doesn’t have any problems.     The scenario is John Doe is no longer a student here and purged from all of our primary systems… and when jane doe comes along and registers for classes….. her login name is now jdoe because john doe no longer exists. Well, when Jane logs into the system….all of John Doe’s historical data (previous cases) are tied to her account. Management here has said that they just want to purge John Doe completely and give Jane a fresh slate.   Now, if John Doe is a student currently… and Jane Doe registers for classes… Jane is not jdoe1 and this problem error never happens. Michael From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: Wednesday, August 23, 2006 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help??????   ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/23/2006 02:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc   Subject delete user - need help??????   I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People).... This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___