Ah the joys of user requests... When our
support team gets a request like this the first thing we always have them do is
to request a screen shot from the user (Alt-PrintScreen will capture the active
window as a picture into the Windows clipboard so it can be pasted into a Word
Document or directly into an email).
About 1/3 of the time we find out that the "Queue" the
user is talking about is nothing more than a user-written macro query
and they didn't put things like ('Status' < "Closed") into their search
parameters.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew
Sent: Sunday, September 03, 2006 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: cleaning up queue
I am pasting the request directly if it help, "MD has designated
routes that the tech run each month and it doesn't match up with what is
produced in Remedy, causing the queue to be overfull. What I need is to
have all the PM's cleaned out..." MD is one of the states we support but I
my self doesn't know which specific form he is talking about. I wish I can give
you more details.
I deeply appreciate your effort and even general idea about the "queue"
might lead me to something.
Rick cook <[EMAIL PROTECTED]> wrote:
**__20060125_______________________This posting was submitted with HTML in it___OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with.Rick**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew
Sent: Sunday, September 03, 2006 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: cleaning up queueRick,As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.
Rick cook <[EMAIL PROTECTED]> wrote:**What queue are you talking about? Please be more specific, using Remedy terms where you can.Rick
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew
Sent: Sunday, September 03, 2006 8:05 AM
To: arslist@ARSLIST.ORG
Subject: cleaning up queueHi arslist,I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it.I need your help or ideas pleaseeeeeee!
